Job ID: 2013405
Location: SAN ANTONIO, TX, United States
Date Posted: Nov 3, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here
Join SAIC’s team in assisting the Federal Health agencies, such as Veteran Affairs (VA), Defense Health Agency (DHA), and Federal Drug Administration (FDA), implement an integrated systems program. SAIC is supporting health systems and facilities to deliver a single modernized technology platform. The team will transition existing systems, and implement proposed applications while maintaining the IT services supporting a large number of health services personnel. This is a contingent position located in the San Antonio Texas.
The Service Level Performance Manager (SLPM) leads teams that maintain, monitor, and report on service quality through a continual review of IT service achievements based upon SLAs and OLAs. The SLPM supports the establishment of SLAs and OLAs, is tasked with measuring and reporting on the quality of service delivery across all the Integrated Service Providers, and initiating problem items and Continual Improvement (CI) items to protect and improve the quality of delivery. This role leads the Service Level Management practice for the program, and is charged with creating and managing the Quality Management Plan, Problem, Continual Improvement and Quality Management as well.
Typical responsibilities can include:
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.