Join our Talent Network >

Hardware Support Specialist

This job posting is no longer active.

Job ID: 2013670
Location: WASHINGTON, DC, United States
Date Posted: Oct 22, 2020
Category: Engineering and Sciences
Subcategory: Field Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

Share: mail

Job Description

Description

We are currently seeking a motivated, career and customer service oriented Hardware Support Specialist to begin an exciting and challenging career with SAIC.

Description:

For User equipment, receives hardware Incidents escalated from IT Service Desk.  Coordinates and prepares solution shipment to site.  Coordinates support with External Vendors to HQ or remote sites, as needed. Performs on-site installation, including scheduling with site personnel. Develops a plan for on-the-ground hardware (and Incident Resolution) support at HQ and across all regions. Proactively manages mass replacement and decommission of laptop peripherals and hardware components reaching end-of-life.   Proactively manages and supports the move of personnel and equipment including but not limited to laptops, peripherals (local/network), network devices, and hardware components in support of the CIO Modernization initiative that is being performed by another vendor. Produces a Monthly Configuration Report for laptops, software, servers, and networks. Manages the FERC Laptop Refresh cycle. Receives and inventories laptop assets, and conducts testing against all components of the FERC IT Environment interfacing with new equipment (including, but not limited to business applications, desktop image software, drivers, group policies, etc.). Assigns and deploys new laptops to the FERC IT Enterprise.

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.   (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content.  Managers set the specific duties and responsibilities for each employee). Complete acquaintance with and understanding of the general and detailed aspects of the job and their practical applications to problems and situations ordinarily encountered. Supervision Received: Limited supervision. No instructions needed on routine work, and general instructions given on new lines of work or special assignments.

 

Qualifications

Requirements:
• Bachelor’s Degree and 5 years experience or equivalent
• Able to obtain a Public Trust



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

Share: mail

Similar Jobs

Senior System Safety Engineer

WASHINGTON, DC, United States
Engineering and Sciences

Acceptance Testing Project Manager

WASHINGTON, DC, United States
Engineering and Sciences

Systems Engineer Director

WASHINGTON DC, DC, United States
Engineering and Sciences

Junior Physicist

WASHINGTON DC, DC, United States
Engineering and Sciences

Acceptance Testing Lead

WASHINGTON, DC, United States
Engineering and Sciences

Lead Physicist

WASHINGTON, DC, United States
Engineering and Sciences

Senior Physicist

WASHINGTON, DC, United States
Engineering and Sciences

Operations Research Analyst

WASHINGTON DC, DC, United States
Engineering and Sciences

Senior Systems Engineer

WASHINGTON, DC, United States
Engineering and Sciences

Chief Architect

WASHINGTON, DC, United States
Engineering and Sciences

Test Engineer (Chem/Bio)

WASHINGTON, DC, United States
Engineering and Sciences

Senior Microbiologist

WASHINGTON, DC, United States
Engineering and Sciences

Sr. Test Engineer (Chem/Bio)

WASHINGTON, DC, United States
Engineering and Sciences

SAIC Career Opportunities with PSS (Program Support Services) Program

WASHINGTON, DC, United States
Engineering and Sciences

Systems Integration Analyst

WASHINGTON, DC, United States
Engineering and Sciences

Air Force Weather Modeling and Simulation SME

WASHINGTON, DC, United States
Engineering and Sciences

Systems Engineer

WASHINGTON, DC, United States
Engineering and Sciences

Safety Critical Software Developer

WASHINGTON NAVY YARD, DC, United States
Engineering and Sciences

Configuration Manager

WASHINGTON, DC, United States
Engineering and Sciences

Desk Side Engineer - Junior

WASHINGTON, DC, United States
Engineering and Sciences

Senior Infrastructure Engineer

WASHINGTON DC, DC, United States
Engineering and Sciences

Specialty Engr Sr Principal

WASHINGTON, DC, United States
Engineering and Sciences