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Site Support Lead

Job ID: 2013363
Location: WASHINGTON, DC, United States
Date Posted: Aug 20, 2020
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

SAIC has an opportunity for a Site Support Lead in Washington, DC!


Responsibilities include, but are not limited to:

  • Act as a peer leader of FAA VIP Support technicians to provide mentoring, guidance, coaching and track adherence of assigned VIP Support techs.
  • Provide on-site technical support services to VIPs within the FAA's headquarters location within Washington, D.C. 
  • Motivate and lead Site Support Technicians to meet set goals and objectives   
  • Interact daily with staff and/or functional peer groups and customers. 
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form 
  • Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation. 

Qualifications

Required Education & Experience

  • High School and eight (8) years or more experience, Associates and six (6) years or more experience
  • Experience in a previous deskside support role.
  • Excellent customer service skills.    
  • Strong leadership and coaching skills
  • Knowledge to provide on-site technical support to VIPs needing assistance with general questions, hardware,  account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
  • Ability to communicate complex or technical information, ideas and results effectively in both oral and written form to all levels within the organization. 

 

Desired Skills & Experience

  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook

 

Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • HDI Desktop Advanced Support Technician

 

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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