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Site Support Lead

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Job ID: 2013363
Location: WASHINGTON, DC, United States
Date Posted: Oct 29, 2020
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

SAIC has an opportunity for a Site Support Lead in Washington, DC!


Responsibilities include, but are not limited to:

  • Act as a peer leader of FAA VIP Support technicians to provide mentoring, guidance, coaching and track adherence of assigned VIP Support techs.
  • Provide on-site technical support services to VIPs within the FAA's headquarters location within Washington, D.C. 
  • Motivate and lead Site Support Technicians to meet set goals and objectives   
  • Interact daily with staff and/or functional peer groups and customers. 
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form 
  • Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation. 

Qualifications

Required Education & Experience

  • High School and eight (8) years or more experience, Associates and six (6) years or more experience
  • Experience in a previous deskside support role.
  • Excellent customer service skills.    
  • Strong leadership and coaching skills
  • Knowledge to provide on-site technical support to VIPs needing assistance with general questions, hardware,  account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
  • Ability to communicate complex or technical information, ideas and results effectively in both oral and written form to all levels within the organization. 

 

Desired Skills & Experience

  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook

 

Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • HDI Desktop Advanced Support Technician

 

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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