Job Description
Description
We are currently seeking a motivated, career and customer oriented Desk Side Engineer - Mid to join our team in Washington, DC to begin an exciting and challenging career with SAIC. Duties: Responsible for providing desk side support to end users for complex issues regarding a response and resolution. Escalation point for junior desk side engineers. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Updates status of queued service requests with the IT service management system. Provides software & hardware authentication and performs tests on software and hardware before delivery to end-users.
Qualifications
Experience: Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience. HDI Desktop Support Technician required within six (6) months of employment.
Overview
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
