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IT Technical Support (Tier 2)

Job ID: 2013369
Location: WASHINGTON, DC, United States
Date Posted: Aug 28, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

SAIC is looking for someone to join our team in Washington D.C. as a Tier 2 IT Technical Support. Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.

Qualifications

Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking. CompTIA A+ certification may be substituted for 1 year experience.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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