Job ID: 2013315
Location: VICENZA, Vicenza, Italy
Date Posted: Sep 15, 2020
Category: Information Technology
Subcategory: Audio Visual Engr
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: No
SAIC has an excellent opportunity for an experienced, self-directed, VTC Technician. This position is in support of a Department of Defense (DOD) organization, located OCONUS in Del Din (Vicenza area), Italy. This position is required to travel OCONUS.
VTC Technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC Technicians must have expertise in scheduling VTC sessions in conferencing bridges, hands-on experience with debugging the inter-operation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.) Installing, configuring, and maintaining VTC endpoints. Installing and configuring VTC applications, system software and upgrades. Troubleshooting and repairing hardware and network connectivity issues. Removing old equipment and performing data migration to new machines. Supporting AV requirements for Command events and ceremonies.
The VTC Technician is responsible for maintaining, analyzing, and troubleshooting hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other VTC Technicians. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.
More About the Role:
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.
Will operate, monitor and manage all networked AV systems to include AV routing matrix, integrated computer systems, network infrastructure, lighting, and associated peripherals. Develop, maintain, and update VTC Control Devices. As time allows, support the various VTC rooms throughout their Area of Responsibility. Conduct user training, provide status briefs, develop, update and maintain SOPs and operational guides on conference room AV systems. Provide initial troubleshooting regardless of IT system/device or network and/or service provider. Additionally, the VTC Technician will provide remote support and/or travel to customer sites as required.
Bachelors Degree + 2 years of experience; OR, High School equivalent and 6+ years of experience.
CompTIA Security + (IAT Level II or greater)
Experience with Cisco Routers and Switches
Experience with Video Teleconferencing (VTC) systems and networking
Cisco Collaboration Certifications
ITIL v3 – Foundation
CTS (Certified Technology Specialist)
Understanding of Department of Defense Military standards
Experience working with basic networking to include foundations of Cisco Routers and Switches
Experience with DoD IT security requirements
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability