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Software / Customer Support Service Representative

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Job ID: 2013249
Location: DAYTON, OH, United States
Date Posted: Sep 21, 2020
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: Yes

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Job Description


SAIC is hiring a Software / Customer Support Service Representative to join our team


** This is a remote / virtual / work from home / telework position **


In support of the High Performance Computing Modernization Program (HPCMP) Integrated Technical Services (HITS) task order contract, Team SAIC provides program management and technical support necessary to advance the services, capabilities, infrastructure, and technologies in the HPCMP, Department of Defense (DoD) Supercomputing Resource Centers (DSRC) supercomputing centers. Team SAIC is looking for a Software/Customer Support Service Representative who will assist the user community with the effective and efficient utilization of HPC assets. The successful candidate will work along the side of leading HPC staff and researchers working to solve DoD’s most critical mission challenges.



  • The successful candidate will perform installation, testing and support for COTS, GOTS, and open source software on high performance computing platforms at multiple locations.  
  • The candidate will provide hands-on support to the user community regarding optimal use of DSRC infrastructure and assist users with adapting their codes to new TI platforms.
  • This will include monitoring daily/ monthly/yearly usage trends for assigned software applications to verify the investment in software is justified.

Specific daily tasks include:

  • Installing and supporting user application software
  • Providing customer support in the use of assigned software
  • Support user requests for new software
  • Field requests and enter into tracking
  • Investigate requests to determine if they will be granted or not
  • Help users to self-install if appropriate
  • Support the Air Force Research Laboratory (AFRL) and Enterprise Software Configuration Management



  • High School diploma and nine (9) years or more experience; OR Bachelors and five (5) years or more experience; OR Masters and three (3) years or more experience; OR PhD and 0 years related experience
  • Top Secret clearance
  • Experience working in complex HPC cluster architectures and storage implementations
  • Possess thorough knowledge of HPC job scheduling concepts and applications, especially with scheduling products from Altair (PBSPro)
  • Experience working knowledge of scientific programming applications in an HPC environment
  • Possess excellent oral and written communication skills and ability to effectively interact with a highly skilled technical HPC support staff and users, internal staff, and management
  • Organizational skills to balance and prioritize work in a dynamic work environment, and persistence to follow-through on tasks in the face of obstacles
  • Ability to work as part of a multi-faceted team, and leadership skills to guide and mentor the work of less experienced personnel


  • A good understanding of user account provisioning is a plus

  • Experience installing and maintaining COTS/GOTS, and open source software


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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