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IT Support Analyst

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Job ID: 2012786
Location: FORT GORDON, GA, United States
Date Posted: Aug 18, 2020
Category: Information Technology
Subcategory: Computer Operator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: Yes

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Job Description


SAIC is seeking an IT Support Analyst in support of the US Army Cyber Command at Ft. Gordon, GA.


Note: This role offers temporary work from home/ remote/ virtual work at home due to COVID-19.  Eventually the work will go back on site at Ft. Gordon, GA.


Job Description:

  • Assist in the administration of the US Army CYBER Command’s big data platform referred to as “Gabriel Nimbus” (GN). This Big Data Platform (BDP) cyber analytics solution is an Army program that manages and maintains the Army's cyberspace analytics requirements

  • Administer Gabriel Nimbus (GN) accounts

  • Receive, verify and process new user requests to access GN.

  • Direct eligible users to the BDP primer, the PCTC website and provide instructions to join the Data Science Community.  

  • Manage daily GN account administration to include processing new requests, ensuring initial training is complete, and providing status updates to the customer.

  • Ensure account access database is updated to reflect new users.  Provide weekly database updates to the customer.

  • Assist the account manager to track users throughout the account lifecycle, from creation to suspension.

  • Create training capabilities that help Army analysts develop the necessary skills for using the GN Platform.


Required Education and Experience

  • HS/GED and 6 years of experience OR Bachelors and two (2) years or more experience

  • Active Top Secret/SCI security clearance with the ability to obtain a Poly.

  • 2 years of IT support experience

  • Experience managing/creating user accounts and profiles in Active Directory or similar tool.

  • Excellent communication and time-managements skills.

  • Familiarity with Sharepoint and/or Gabriel Nimbus (GN) a plus!


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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