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Sr ServiceNow Engineer

Job ID: 2012805
Location: RESTON, VA, United States
Date Posted: Aug 18, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

This position is 100% Remote

SAIC is currently looking to hire a Sr. ServiceNOW Engineer to support our DC metro team via telework.
 
Duties and Responsibilities:
  • Provides technical engineering solutions related to ServiceNow in the areas of ITSM (CSM), Enterprise Service Desk including enterprise portal, Tier 0, Intelligent Virtual Agents (IVA), service analytics, IT automation, Asset management, ITOM, Field Services and Performance Analytics. Identifies and develops processes to streamline design, development and solutions. 
  • Provides engineering development in the ServiceNow platform for a federal client. Works to the best advantage of SAIC in supporting client requirements. 
  • Manage vendor relationships to enable the adoption and integration of new solutions and adherence to SAIC process and documentation.
  • Ensures that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards
  • Provides technical leadership and effectively communicates with all levels of management 
  • Identifies opportunities for asset reuse that reduces overall solution cost and development time.
  • Collaborates with business development team to identify customer needs and new business opportunities. Supports pre-sales activities and leads technical proposal development of needed. 
  • Support Organizational Change Management and Continual Service Improvement initiatives with an emphasis on automation and scripting

Qualifications

REQUIRED EDUCATION & EXPERIENCE:


Bachelor's degree in Computer Science, MIS or Business and 7+ Years of experience using ServiceNow or Remedy or HP or Cherwell ITSM for solutions design, architecting, and development.  (2 years of overall experience in ServiceNow OR in lieu of education)

ServiceNow Certified System Administration certificate

US Citizenship

Ability to obtain DoD Secret Clearance, sponsored by SAIC


REQUIRED SKILLS:

 

Experienced with ITSM and ITIL concept and framework, providing expertise to guide ITSM and ITIL implementations

ITSM solution design and development

ServiceNow Exposure-Experience to development for:  ITSM, CSM, ITOM, ITBM, Security Operations, & User and Service Experiences

Experienced in the following application development skills:

o Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, etc )

o Client & Server API's development 

o HTML/CSS/AJAX

o Transformation MAP, Scheduler, Connection with other database/instance, WebService

o Workflow management 

o Automation

o CMDB

o Performance Analytics

Ability to synthesize solution design information, architectural principles, available technologies, third-party products, and industry standards to formulate a system architecture that meets client requirements and can be delivered within the desired timeframe.

Ability to interface with team members at all levels, including business operations, finance, technology, and management. 

Experience working with US Federal Government customers 

Excellent written and verbal communication skills 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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