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NOC Analyst (Third Shift)

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Job ID: 2012683
Location: WASHINGTON, DC, United States
Date Posted: Sep 17, 2020
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

 

The Network Operations Center (NOC) Specialist reports directly to their respective Enterprise Operations Center (EOC)Team Lead and is responsible for the various tasks in support of the overall objectives at the Securities and Exchange Commission and the particular shift they are assigned to.  The EOC Technician is responsible for performing their respective assigned shift’s duties and responsibilities including physical environment, network traffic and application monitoring, system performance, coordinate Data Center shipments and Technician entry, Regional office support, troubleshooting hardware and software problems and creation and maintenance of various EOC documentation. This position will be reporting for the night shift (Thursday through Saturday 7pm to 7am, and every other Wednesday for eight hours).

 
 
Primary Duties:
 
  • Able to perform Physical environmental checks and Monitoring tasks of SEC ISS infrastructure.     

  • Ability to navigate and utilize the Spectrum, AppManager NETIQ, Solarwinds, ACD, NLyte, RFID, DVR, Infrastructure Central, Netbotz, Executive Dashboards and Sharepoint web portals.

  • Open the technical communications bridge, facilitate and coordinate scheduled and unscheduled regional office events  

  • Responsible for managing relationships with NOC customers.
  • Serve as an escalation point for the Service Desk staff regarding server and infrastructure equipment issues
  • Generate Service Now tickets in response to user calls and dispatch to the appropriate on-site or on-call technicians. 

  • Coordinate, schedule and perform scheduled and unscheduled power down, power up of the Regional office infrastructure and services.   
  • Keep the appropriate management staff appraised of critical situations which requires attention.
  • Provide Data Center coverage on a 24x7 shift basis. (Shift and weekend work)
  • When required, place service calls to the Communications vendors for circuit related issues.    
 
 

Secondary Duties: 

 

 

 

  • Provide shift activity coordination during absence of Team Lead.
  • Respond to open ITSM tickets assigned to the NOC.
  • Perform other duties as assigned.

 
 
 
 
 

Qualifications

 

Experience Requirements:

 
  • Four years or more progressive experience in the Information Technology field.

  • Eligibility to obtain and maintain a government security clearance which requires passing a government security background check and U.S. Citizenship.
  • Proficiency with the full suite of Microsoft Office tools. 

  • Requires a Computer Science Associates degree or equivalent experience.

  • Aptitude for learning new network technologies and possess excellent  customer service skills
  • Knowledge of the Information Technology Infrastructure Library (ITIL) service framework beneficial.  

  •  Must be a self starter, self motivating and be able to work in a team environment.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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