This position is in support of the HHS Next Generation IT
Services IT Operations contract. This
position is for a Network Analyst I. The Network Analyst Level I will be
involved with network requirements, design, implementation, management,
operation, and refresh of the customer network: Monitoring the Customer network
connectivity, health, and asset; Providing day-to-day management and operation
for the Customers network, Call center, data centers using multi-level
communication. Making recommendations on network enhancements for
optimization based on best practices; Proactively support customer needs,
proactive engaging the customer, and emphasizing increased customer
satisfaction based on defined escalation process; Respond to customer
requirements and ensure that customer needs are being met in a timely fashion;
Providing day-to-day site support to Customers in the network, including
Incident reporting and management.
- Can work on high
impact/high pressure day-to-day support issues managing various networking
- The individual must have
strong hands-on troubleshooting and problem resolution knowledge.
- Must have excellent
knowledge on supporting customer-wide network infrastructure to meet
network requirements by monitoring performance and availability and tuning
network infrastructure to meet SLAs for LAN, WAN, etc.
- Must take ownership
issues, provide resolution as per SLA, and document the resolution
- Must engage OEM as
needed and have good knowledge of change management process and team
- Must have strong
understanding and experience in troubleshooting tools such as protocol
analyzers and bandwidth utilization reports. Good knowledge of packet
capture, and other tools, etc.
- Must be able to
configure and deploy switches, routers, firewalls, etc on medium to
- Must have ability to troubleshoot
firewalls and routing and switching technologies, such as Cisco switches and
routers, Cisco ASA, CheckPoint firewalls, and Palo Alto Firewalls
- Understanding of VLANS,
spanning tree protocols, switching and routing protocols.
- Understanding of IP protocols
(IPv4 and IPv6 addressing, UDP, TCP, DNS, DHCP) used when troubleshooting
- Understanding of network
- Must have extensive
experience in creating, re-routing and maintaining VPN tunnels
- Knowledge of monitoring
tools like eHealth, NETMRI, JUNOSPACE, NetQos, Solarwinds, etc.
- Knowledge of IPAM
/DNS/DHCP management tool exposure/Infoblox.
- Strong understanding of
various WAN circuits/Metro Ethernet/Dark fiber.
- Can be on-call as per
the rotation for a week or two including the weekends.
- Familiar with incident,
problem, and change service management process and Quality frameworks like
ServiceNow, Agile, etc.
- Excellent communication
- Bachelor’s degree with 2 years recent related experience.
- Minimum 2 years of Networking hand-on experience,
including VoIP UC support
- Must be a US Citizen with the ability to obtain a Public Trust
- knowledge of troubleshooting Security across Cisco
platforms, Checkpoint, and Juniper platforms
- Experience with SNMPv3/v2/v1 network management tools,
security management tools, traffic analysis tools, including NetFlow and
NetFlow collectors, network management tools, Cisco Prime Infrastructure,
Cisco DCNM, Wireshark, What’s Up Gold, Remedy, ServiceNow, Solarwinds,
Cisco Prime, MRTG, Fluke, SPAN
- Minimum 2 years working knowledge of Networking
industry, products and protocols
- Structured Cable Plant, etc.
- Knowledge of Data Center migration, relocation,
consolidation of data centers
- Knowledge of structured cable plant, including fiber,
copper, network devices, VMWare and standalone servers, enclosures, &
blades, and various data center equipment/devices.
- Knowledge of F5 LTM/GTM and Citrix NetScaler load
balancers and Cisco WAAS and Riverbed WAN optimization as well as
- Knowledge of Scripting to automate the various Network
related health checks, etc.
- Familiar with a project used for the implementation of
ITIL and ITSM processes and functions implementation project.
Familiarity with FCAPS model is expected.
- Knowledge of the Open System Interconnection (OSI)
Reference Model and strong understanding of TCP/IP and TCP/UDP protocols
- SolarWinds aministration experience
- Ability to configure,
analyze and troubleshoot highly complex networks.
- Proven crisis management
skills, and the ability to excel under pressure.
- Works on complex
problems where analysis of situations requires in-depth evaluation of
- Layer 3 knowledge device
platforms and very strong in problem solving
- Knowledge of routing
system architecture and the ability to independently troubleshoot complex
routing, switching and forwarding issues.
- Strong documentation
skills-to document case management, knowledge capture, defect management
and lessons learned.
- Good verbal and writing
skills communication skills because these skills are essential since the
support will be provided, over the phone, through IM tolls, or any other
means of IT communications.
- Ability to recreate or
reproduce customer issues in order to isolate and resolve the issue.
- Extensive Customer
Service skills and experience.
- Candidate must
demonstrate strong collaboration skills and be effective in working within
a team environment. Knowledge of team work and sharing the information
sharing with other team members and customers.
- Willing to work a
flexible work schedule and after hours/Weekend on-call rotation.
- Cisco Certification
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