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Services Support Rep 1 (L2)

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Job ID: 2012548
Location: SALT LAKE CITY, UT, United States
Date Posted: Oct 27, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented associates to join our team to begin an exciting and challenging career with SAIC.

Job Details:

 

  • Delivers remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help desk support function.
  • Provides technical support of hardware, systems, sub-systems and/or applications.
  • May provide some work leadership to other operations personnel through assignment of work, monitoring of progress, review of results, orientation and technical instruction
  • Knowledge of troubleshoot network connectivity issues, working with remote employees on a corporate network.

Qualifications

Key Qualifications:

 

  • Knowledge of Service Desk and Contact Center environment
  • Time Management
  • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users


Education / Certification / Security Clearance Requirements:

  • High School Diploma and 2 years experience or equivalent required
  • Must be able to obtain one of the following COMPTIA CE certifications: A+, Network +, or Security +
  • Must obtain MCP within 6 months after being hired
  • Must be able to obtain and maintain a Secret level government security clearance.

 



Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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