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RLAS Tier II Support Technician

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Job ID: 2012420
Location: FORT BRAGG, NC, United States
Date Posted: Aug 12, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: Yes

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Job Description

Description

SAIC is searching for RLAS Tier II Support Technician to join the team while working from home providing Technical Support for the division in Fort Bragg, NC

 

** This job is temporarily remote due to COVID-19.**

 

 

JOB DESCRIPTION:

  • Interfaces with customers to handle RLAS service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of RLAS software and services. 
  • Resolves daily tickets and restores user connectivity and access to RLAS services.
  • Utilizes Knowledge Base (KB) articles, Tactics-Techniques and Procedures (TTPs), and Standard Operating Procedures (SOPs) to resolve end user issues. 
  • Installs software on sytems requiring installation of RLAS software either onsite or remotely. 
  • Updates newly assigned tickets immediately from OPEN to ACKNOWLEDGED status. 
  • Knows and applies 3-2-5 process (see training documentation). 
  • Maintains updated status on all assigned tickets.

Qualifications

EDUCATION AND EXPERIENCE:

  • AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relavent certification.
  • Prior IT Helpdesk / Desktop Support / Field Technician experience
  • Must currently possess an ACTIVE SECRET security clearance
  • Must possess ACTIVE SECURITY+ certification prior to start date


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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