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Application Support Team Lead (Microsoft Office)

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Job ID: 2012413
Location: COOKEVILLE, TN, United States
Date Posted: Nov 2, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes

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Job Description


SAIC is looking for an Application Support Team Lead for Microsoft Office.  They will lead a team responsible for answering Microsoft Office how-to calls! 
This role has a Winter 2020 expected start date.

Candidates not located in the Cookeville, TN area would have the option to work remotely.

  • Identify and resolve Microsoft issues for users over the phone in real time 
  • Create Service Now tickets and analyze trends 
  • Lead team of three agents 
  • Hold trainings and team meetings 
  • Prepare schedules and approve time off 
  • Prepare monthly reviews 


Required Education & Experience
  • Associate's Degree or equivalent in related discipline and three (3) years of related experience; OR, High school and five (5) years of related experience with related certifications. 
  • Teaching or Training experience 
  • Microsoft Office Specialist Certification
  • Supervisory experience preferred 
Clearance Required
  • Must be able to obtain & maintain a public trust security clearance.


SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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