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Help Desk Support

Job ID: 2012285
Location: OAK RIDGE, TN, United States
Date Posted: Jul 23, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

Job Summary


To provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services. Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications. 

 

Qualifications

Key responsibilities:
  • Successful candidate will have comprehensive knowledge in the use of personal computers and pertinent software applications.
  • Must demonstrate customer service and team skills. Experience in desktop and networking support, IT concepts, and help desk software.
  •  Must be able to analyze, think logically, and act decisively in critical situations.
  • Ability to distinguish between different types of problems and select the correct source for problem solution.
  • Must have the ability to take initiative and maintain focus in a fast-paced environment while balancing multiple demands and shifting priorities. 
Requirements:
  • High school education or GED and 2+ years of relevant technical experience or Bachelors degree in a relevant field.   
  • Must have the ability to troubleshoot technical issues
  • Must be able to work with different customers
  • Must have experience working with technology, specifically computers. 






Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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