Job Description
Description
Network Engineer
Description
Provide Tier II network services support, incident and problem management for a large enterprise network of close to 150 sites. Respond to operational requests day to day and act as the first level of escalation for incident resolution. Work closely with the Senior Network Engineers: review new service requests, respond quickly to incidents and operational outages, manage the network ticket queue and assist with operational and process improvements to ensure SLR's are met. Perform software and hardware upgrades as well as support circuit installations and cutovers. Report regular status of service requests and operational incidents to the SDM and Lead Senior Network Engineer.
This Role Performs:
- Review and completion of operational service requests via the Service Now ticketing system
- Perform software and hardware upgrades to network equipment
- Perform onsite WAN and Internet circuit installations and turn ups
- Perform Site Surveys to support new and existing offices
- Respond to calls to the network team for operational support of field technicians
- Management of all network equipment supporting the enterprise for both project and operational requirements
- Monitor and resolve network incidents on a 24X7 basis
- The position maintains technical expertise in all areas of network and security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways
Qualifications
Required Qualifications
- Must have a Bachelors and 2 years of relevant experience; Masters degree in a relevant field and 0 years of experience. Will accept an additional 4 years of experience in lieu of a degree.
- Experience supporting circuit installations and
cutovers
- Experience with wireless technologies
- Experience supporting large enterprise networks
- Strong experience with Cisco Systems network,
security and datacenter products
- Possession of excellent oral and written
communication skills
- Strong background with Service and Change
Management
Desired Qualifications
- Bachelor Degree in Electrical Engineering,
Systems Engineering or related field and a minimum of 3 years of experience on
network & cyber security
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Entry Networking Technician (CCENT)
- Ability to present very complex technical
concepts in understandable language
- Experience creating and presenting project plans
and designs
Clearance
Applicants selected will be subject to a security
investigation
Overview
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability
