Join our Talent Network >

Desk Side Engineer - Senior

Job ID: 2012271
Location: WASHINGTON, DC, United States
Date Posted: Jul 23, 2020
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

SAIC is currently seeking a motivated, career and customer oriented Desk Side Engineer - Senior to join our team in Washington, DC to begin an exciting and challenging career. Duties: Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers. Updates status of queued service requests with the IT service management system.

Qualifications

Experience: Must have a minimum of 5 years of experience providing desk side support, acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking. Must possess a High School Diploma. Degree may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Systems Engineer: SmallSat

LANHAM, MD, United States
Engineering and Sciences

Business Relationship Manager (BRM) SETA

CHANTILLY, VA, United States
Engineering and Sciences

Business Relationship Manager (BRM) SETA

CHANTILLY, VA, United States
Engineering and Sciences

Chief Systems Engineer

WASHINGTON, DC, United States
Engineering and Sciences

Configuration Manager

WASHINGTON, DC, United States
Engineering and Sciences

Sr. Cybersecurity Infrastructure Architect

WASHINGTON DC, DC, United States
Engineering and Sciences

Sr. Level Lead Engineer - RSA Archer

WASHINGTON DC, DC, United States
Engineering and Sciences

Specialty Engr Sr Principal

WASHINGTON, DC, United States
Engineering and Sciences

Radar Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Space/Ground Senior Systems Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Systems Engineer

ANNAPOLIS JUNCTION, MD, United States
Engineering and Sciences

Sr Systems Engineer

ANNAPOLIS JUNCTION, MD, United States
Engineering and Sciences

Spacecraft Mission Operations Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Satellite Verification and Test Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Principal Spacecraft Mechanical Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Spacecraft Flight Software Engineer

CHANTILLY, VA, United States
Engineering and Sciences

Systems Integration Engineer

CHANTILLY, VA, United States
Engineering and Sciences

DevOps / Agile SETA

CHANTILLY, VA, United States
Engineering and Sciences

Senior Optical Engineer

MCLEAN, VA, United States
Engineering and Sciences

Enterprise Engineering & Test Lead

CHANTILLY, VA, United States
Engineering and Sciences

Ground Systems Telemetry & Control Engineer

LANHAM, MD, United States
Engineering and Sciences

Bioinformatics Engineer

COLLEGE PARK, MD, United States
Engineering and Sciences

Storage and Backup Engineer

United States
Engineering and Sciences

Storage and Backup Engineer

COLLEGE PARK, MD, United States
Engineering and Sciences

IT Operations Manager - ServiceNow

RESTON, VA, United States
Engineering and Sciences