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Data and Reporting Analyst

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Job ID: 2012086
Location: WASHINGTON, DC, United States
Date Posted: Nov 10, 2020
Category: Information Technology
Subcategory: Metrics and Data
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description

Description

We are currently seeking a motivated, career and customer-oriented Data and Reporting Analyst to join our team to begin an exciting and challenging career with SAIC.

Summary: Responsible for collecting, interpreting, analyzing, and presenting and/or reporting on results using statistical methods. Acquire data from multiple data sources and maintain resulting databases, data warehouses, and/or data lakes. Develop and implement data collection systems, organize data to efficiently normalize and attain accurate results. Turn data into information, and information into shareable knowledge and business insight via a visually positive user experience. Design and build presentations, reports, dashboards, and other visual representations of the data for executives, stakeholders, service area owners, and the general user community. 

Duties: Provide identification, collection, definition, maintenance, search, reporting, and dashboard capabilities from data gathered across IT service, asset, configuration, and event monitoring systems. Support the compilation, analysis and submission of contract and customer requested IT service reporting. Able to facilitate requirements, design, test, change request and implementation activities related to the maintenance and improvement of data sets. Collect, analyze, and report on IT service level metrics and key performance indicators. Apply multiple test scripts to check for “clean” data, data accuracy and normalization. Monitor service performance, interpret trends and pattern in complex data sets, and identify improvement opportunities.

Qualifications

Education and Training Requirements: Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, Business or Statistics with 6 years experience or equivalent. Minimum 3 years of experience supporting IT services. Holds 1-2 technical certifications related to database design and/or data analysis preferred.

Knowledge and Skills Requirements: Highly motivated, self-directed and responsible contributor. Effective communicator and relationship builder. Ability to ascertain information about current organizational IT practices, systems, and their interrelationships, and how data is used to attain technical, organizational, and service performance insights. Technical expertise regarding data models, database design development, data mining and segmentation techniques. Knowledge of statistics and experience using statistical packages for analyzing datasets. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Adept at queries, report writing and presenting findings. Advanced knowledge of and experience with reporting packages (i.e. Business Objects, Crystal Reports, PowerBI, SQL Server Reporting Services-SSRS), databases (i.e. SQL), and programming (XML, Javascript, or ETL frameworks). Familiarity with using Office 365, Dynamics, and/or Azure platform tools to perform data and reporting functions preferred. Prior experience utilizing data from BMC Remedy, T-Metrics (ACD), Solarwinds, (Event Monitoring), Microsoft SCCM (Patch and License Management), and/or BigFix (Security Monitoring) to providing meaningful IT service output also preferred. Ability to obtain a Public Trust.


Overview

SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.

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