Job ID: 2012077
Location: BROOMFIELD, CO, United States
Date Posted: Oct 13, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
The successful candidate must have excellent customer service skills and be well versed in the Service Desk environment.
Motivate and lead the team to meet set goals and objectives
Oversee the appropriate development and retention of documentation and records.
Communicate with other departments, senior management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation.
Maintain and follow detailed operational procedures ensuring contract terms are met, and will continuously improve quality of service delivery and provide value added customer services.
Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
Interact daily with staff and/or functional peer groups and customers.
Provide focus to staff by established policies and procedures and implements and administers policies that affect employees.
QualificationsRequire Education & Experience
SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.