Job ID: 2012076
Location: OAK RIDGE, TN, United States
Date Posted: Jul 20, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
The successful candidate must have excellent customer service skills and be well versed in the Service Desk environment.
Motivate and lead the team to meet set goals and objectives
Oversee the appropriate development and retention of documentation and records.
Communicate with other departments, senior management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation.
Maintain and follow detailed operational procedures ensuring contract terms are met, and will continuously improve quality of service delivery and provide value added customer services.
Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.
Interact daily with staff and/or functional peer groups and customers.
Provide focus to staff by established policies and procedures and implements and administers policies that affect employees.
QualificationsRequire Education & Experience
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability