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Operations Manager

Job ID: 2011951
Location: CAMBRIDGE, MA, United States
Date Posted: Jul 23, 2020
Category: Information Technology
Subcategory: Network Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 25 % of the Time
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description


We are currently seeking a motivated, career and customer oriented Operations Manager to join our team in Cambridge, MA. to begin an exciting and challenging career with SAIC.


  • Manages and supervises Voice, Data, Video teams.  Provides general voice and data network administration and provides technical leadership in the integration and testing of complex large-scale networks. 
  • Serves as focal point for all concerns and establishes goals and plans that meet project objectives.
  • Ensures a timely process through which problems are controlled, recognized, researched, and escalated to parties needed to resolve.
  • Provides administrative and management services for the day-today operations of the Volpe Center’s institutional systems. 
  • Coordination of server administration and support activities across a variety of platforms, including Red Hat Linux, and Microsoft Windows Server 2012 & 2016.
  • Assists the Volpe Facilities Management Task Order Contracting Officer Representative (COR) with the coordination of the software and hardware support agreements relevant to the Data Center’s infrastructure.
  • Provides technical guidance and makes the appropriate technical improvement recommendations to the Task Order COR.
  • Design, compose and distribute contract deliverables such as Daily Status Reports, Task Order Monthly Activity Report (MAR), Technology Implementation Recommendations (TIRs), Standard Operating Procedures (SOPs), and After Action Reports related to service failures.
  • Interacts and coordinates with the other technical and managerial leads within the ITOPS contract in the execution of tasks or projects.




Must possess a Bachelor's degree. Must have a minimum of 10 years of related experience managing personnel responsible for telecommunications network design, cloud infrastructure, implementation, and operations tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and progress in accordance with schedules


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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