Join our Talent Network >

Systems Support Technician

Job ID: 2011814
Location: WASHINGTON, DC, United States
Date Posted: Aug 7, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Evening Job
Travel: No
Minimum Clearance Required: Top Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

Share: mail

Job Description

Description

Position Description:

SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

 

Description of Duties:

  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions. 
Mid Shift is 10:30pm - 7:15am; Sun-Thurs

Qualifications

Required Education/Experience:

High School and 11+ years

Required Experience/Skills/Attributes:

  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
  • Possess basic literacy in TCP/IP based networking.

Desired Experience/Skills/Attributes:

  • Microsoft Server, Exchange, Active Directory
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations
Clearance Requirement:
Top Secret 


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Unix/Linux Engineer - SME

WASHINGTON, DC, United States
Information Technology

Data Scientist Sr Principal

CHANTILLY, VA, United States
Information Technology

IT Service Catalog and Request Manager

WASHINGTON, DC, United States
Information Technology

Enterprise Agile Strategist

LANHAM, MD, United States
Information Technology

Critical Incident and Problem Manager

WASHINGTON, DC, United States
Information Technology

Data and Reporting Analyst

WASHINGTON, DC, United States
Information Technology

Senior Cloud Architect

WASHINGTON, DC, United States
Information Technology

Cloud Network Engineer

WASHINGTON, DC, United States
Information Technology

NOC Analyst (Third Shift)

WASHINGTON, DC, United States
Information Technology

Service Desk Shift Lead

WASHINGTON, DC, United States
Information Technology

Data Scientist Principal

UPPER MARLBORO, MD, United States
Information Technology

BigFix Engineer

WASHINGTON, DC, United States
Information Technology

Senior Linux Systems Administrator

SPRINGFIELD, VA, United States
Information Technology

Senior Network Engineer Principal

SPRINGFIELD, VA, United States
Information Technology

SCCM Lead

ROCKVILLE, MD, United States
Information Technology

Database Engr Manager

CHANTILLY, VA, United States
Information Technology

Expert Service Now Architect

MCLEAN, VA, United States
Information Technology

Watch Officer/Network Monitor, Night Shift, TS/SCI & Poly Required

HERNDON, VA, United States
Information Technology

Technical Writer

RESTON, VA, United States
Information Technology

Senior Project Manager

RESTON, VA, United States
Information Technology

Project Manager/Senior Architect/Lead

RESTON, VA, United States
Information Technology

Automated Tester

RESTON, VA, United States
Information Technology

IT Sys Engineer

SPRINGFIELD, VA, United States
Information Technology

Database Architect

ALEXANDRIA, VA, United States
Information Technology

Network Engineer SETA

CHANTILLY, VA, United States
Information Technology