Job Description
Description
Job
Description:
SAIC is seeking a dynamic
Information Technology (IT) based project manager who can help our Intelligence
Community (IC) customers navigate the ordering and fulfill of their IT mission
needs. Your broad IT background,
customer understanding, and project management experiences will help mission
partners navigate the procurement of IT services that cover the spectrum of
capabilities (e.g., cyber, cloud, desktops, networks, software, etc.). As a
Business Relationship Manager (BRM), you will have regular interaction with
senior decision makers, provide technical expertise, deliver continuity of
effort, and offer value added judgements.
Recommendations and deliverables must be
thorough, practicable, and consistent with the organization's objectives, and facilitate
customer focused IT infrastructure provisioning. This support will include the mechanics of
providing excellent responsive and proactive assistance to seniors, done with
enthusiasm and reliability to help drive results and cultural change.
Responsibilities:
- Serve as primary customer
interface and advocate, affording cross-functional technical and
relationship management to ensure mission success while maximizing service
adoption.
- Perform as key Technical
Advisor for articulating service requirement gaps to support customer
mission architecture.
- Proactively perform as
organized and dedicated change agent, core to ensuring quality assurance
while assisting the culture shift toward the government leadership vision.
- Represent current system
acquisition office(s) challenges and opportunities as subject matter
expert (SME) liaison for multiple Program and Acquisition Offices.
- Understand relationship between
Customer Mission Delivery Schedules and Information Technology Service
Roadmaps.
- Establish trust-relationships
as well as build and lead highly functioning, multi-faceted and “joint”
teams.
- Operate proactively with
ability to lead and execute engagements without direct government
leadership participation.
- Capable of using Workflow Tool
to proactively track and analyze status of Customer service requests. Work
within Managed Service construct to provide consumers with their needed
Information Technology Services to deliver their mission systems/services.
- Help the customer navigate
through Information Technology Services ordering catalog and help customer
determine how to properly order their requirements.
- Assist customer in escalating
their service requirements as situations dictate the need for earlier
delivery than planned.
- Help Information Technology
Service Provider stay aware of evolving mission requirements
- Educate consumers on current
and upcoming Information Technology service offerings
- Interface with Multi-Service
Integrator to determine status of consumer service requests
- Work with Multi-Service
Integrator to facilitate Technical Exchange Meetings between Managed
Service Providers and Consumers when delivered services do not fulfill
consumer’s requirements
- Relay consumer’s Information
Service challenges and concerns to seniors
- Effectively perform in a team
environment- with strong verbal and writing skills; efficient in
interaction with senior government and contractor leads as well as working
level components
Qualifications
TYPICAL EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; or years of experience in lieu of a degree. Masters and seven (7) years or more experience; PhD and 0 years related experience
- Must have knowledge of Information Technology Systems in secure environments to include Cyber, Cloud Hosting, Desktop, and Networking
- Proven information technology expertise and communications skills to be able to interface with all levels
- Demonstrated ability to conduct analysis and evaluations- making recommendations and providing professional advice and assistance to include preparing criteria and analytical aids, briefings, reports and presentations
- Strong customer service and organizational skills
- Excellent technical writing and oral communication skills
- Ability to apply technical expertise in proper context for management review
- Skilled/comfortable working in high-tempo environment, able to be flexible and to adjust to dynamic political, technical and/or fiscal challenges
- Ability to establish trust-relationships as well as build and lead highly functioning, multi-faceted and “joint” teams
- Top Secret/SCI Clearance with Polygraph
Overview
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability
