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Tier II – Help Desk Analyst

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Job ID: 2011613
Location: WASHINGTON, DC, United States
Date Posted: Aug 3, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Teleworking: No

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Job Description

Description

We are currently seeking a motivated, career and customer service oriented Help Desk Analyst to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.


Qualifications

Key Qualifications: 
Citrix certifications as applicable 
Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
Knowledge in System Patching and Virus protection Products 
Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
Knowledge of the Network protocol TCP/IP, including sub-netting and routing 
Experience in translating business requirements and designs into technical designs 
High level of written communication and documentation skills 
Experience with Government IS Security C&A processes 
Good Technology Messaging Administrator 
Good Technology Messaging experience preferred 
MS Exchange certifications Desirable 
Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis 
Knowledge in System Patching and Virus protection Products 
Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software 
Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation 
Knowledge of the Network protocol TCP/IP, sub-netting and routing 
Experience in translating business requirements and designs into technical designs 
High level of written communication and documentation skills 
Experience with Government IS Security C&A processes 

Position Requirements:
U.S. CITIZENSHIP REQUIRED
A+ Certification or higher required
Bachelor’s Degree in Computer Science or related field degree and a minimum of 5 years of relevant work experience
Must be able to obtain a Secret Clearance

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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