Job ID: 2011490
Location: COOKEVILLE, TN, United States
Date Posted: Jul 13, 2020
Category: Information Technology
Subcategory: Technical Support
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
SAIC is looking for a Technical Support I specialist in Cookeville, TN to support
Responsibilities & Duties:
The Technical Support I agent will take phone calls regarding general questions, remote, password, mobile, outlook and security.
The Service Desk agent will answer service desk calls from EPA end users and work to resolve their issues.
The service agent has to be able to remotely troubleshoot user issues and determine what is assistance is needed.
If unable to assist, document issue and steps taken to resolve before correctly routing to local support or specific group.
While assisting with password issues, it is important to verify personnel information and employment.
Coaching and development is provided for customer service skills and consistency in handling user issues.
QualificationsRequired Education & Experience
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability