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FAA Service Desk Career Chat -Join us on 8/20!

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Job ID: 2011432
Location: COOKEVILLE, TN, United States
Date Posted: Aug 27, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Benefits: Click here

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Job Description


Join SAIC’s FAA Service Desk Career Chat on Thursday, August 20th.  Join anytime between 3-5pm cst.

Submit your resume here and sign up on our Brazen virtual event platform here:

SAIC is seeking team-oriented candidates to join our Service Desk Support Team providing a variety services to our customers. 

As of April 2020, SAIC captured a $653 million contract to support training at the Federal Aviation Administration. We are providing training and training-related support services under the Controller Training Solutions contract. We will also help the FAA develop new training courses as needed using the SAIC Integrated Training Edge platform.

Grab a drink, grab your pet— chat with our hiring team from home! Via this chat, you can talk to our hiring team from your phone or computer. No video. It’s casual! You can join anytime between 3 and 5pm CST.

Available Positions:

  • Multiple Tier 1 Service Desk Support Agents
  • Multiple Tier 2 Service Desk Support Agents


All skill levels are encouraged to join!

Minimum Preferred Experience & Education

  • High School and two (2) years or more experience, Associates or equivalent and zero (0) years or more experience
  • Excellent customer service skills.    
  • Knowledge to provide tier I technical support to computer customers needing assistance with general questions,  account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
  • Ability to remotely troubleshoot user issues and determine what assistance is needed.
  • Ability to collect and document necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests at first contact.

 Desired Skills & Experience

  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook



Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • CompTIA A+
  • HDI Customer Service Representative

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For ongoing news, please visit our newsroom. EOE AA M/F/Vet/Disability

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