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Technical Support I

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Job ID: 2011387
Location: OAK RIDGE, TN, United States
Date Posted: Jul 23, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is looking for an entry level Technical Support associate in Cookeville, TN to support Toyota!

 

Duties & Responsibilities

  • Provides technical support to computer customers needing assistance with account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
  • Collects and documents necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests at first contact.
  • Communicates with end users to provide customized solutions utilizing company standard software products and services.
  •  Provides support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications.

Qualifications

Required Experience & Education

AA Degree or equivalent and 0 years of experience OR High School diploma  and up to 2 years of experience in a technical support or customer service role


Desired

  • Proven ability in the use of all pertinent software applications.
  • Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports.
  • Must demonstrate excellent customer service and team skills.
  • Proficient with MS Office and Windows 2003, 2007, and XP Professional, Active Directory, VPN access/ Remote support, and Citrix environment.
  • Must be able to think logically



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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