Join our Talent Network >

BMC Remedy Developer

Job ID: 2011298
Location: WASHINGTON, DC, United States
Date Posted: Jul 2, 2020
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: Yes

Share: mail

Job Description

Description

We are currently seeking a motivated, career and customer-oriented Remedy Developer to join our team to begin an exciting and challenging career with SAIC.

Summary: Responsible for performing technical planning, high level and detailed requirements definitions, test planning and execution (to include use cases, test procedures and test data), software systems integration and technical support for software systems and subsystems. Total software system product may include design, test, installation, operation, maintenance and disposal. Candidate will support a Federal client through BMC Remedy platform upgrade from 9.1 to include transformation to SmartIT, FedRAMP Cloud Digital Workplace, advanced datalake and reporting capability, and customer satisfaction survey integration. Operational work will continue to evolve ITIL process configuration in support of Enterprise IT shared services as well as the support and maintenance of the integrated ITSM systems.

Duties: Responsible for supporting the Service Management System (Remedy) upgrades, change requests, improvements, fixes and overall structure and operations, under task-based, SDLC and Agile methods. Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, cmdb, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice. Perform change assessments, attend change control boards, provide or perform required change documentation and procedures. 

Day-to-day responsibilities include managing overall structure and content of the system. Review events and monitor performance. Review, clean-up user and system accounts as well as other system metadata. Monitor and report on system usage, growth, disk space and set up appropriate alerts. Manage user permissions. Present improvement ideas, analyze requests for change, draft and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, support testing, and provide demos of the changes incorporated.

Qualifications

Education and Training Requirements: Must have a minimum of 7 years of experience, or a Bachelor's Degree and 5 years of experience, providing Service Management System administration services, majority with BMC Remedy. Must have experience managing SMS development activities and be proficient in applying the SDLC, Agile, and DevOps principles. Must also have experience it implementing and supporting advanced reporting and performance analytics capabilities (i.e. Business Objects, Crystal Reports, SQL Server Reporting Services). ITIL Foundations certification required. ITIL Expert and/or Managing Professional preferred. At least 1 Remedy certification required, BMC Accredited Administrator preferred. Knowledge and Skills Requirements: Highly motivated, self-directed and responsible contributor. Effective communicator and relationship builder to system stakeholders and organizational leadership. Be a team player, share knowledge, and learn from others. Ability to ascertain information about current organizational processes and how to go about organizing and improving IT Service Management practices based on the feedback. Proficiency in configuring the BMC ITSM Suite, and integrated systems including database, reporting, performance, discovery, and survey tools. Design and develop Remedy for multi-tiered user support including Service Desk and IT Operations. Ability to program or script in Java, C, HTML, CSS, PowerShell, and Bash within and outside of the BMC Remedy System. Ability to create, manage, administrate SQL database and programs that query and push data to a SQL database, XML file, and/or a data warehouse. Backup and restore BMC Remedy System in high availability operations if required. US Citizen or Green Card Holder. Ability to attain a Public Trust clearance. Position may be open to remote location and telework flexibility.

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Lead Configuration Management Specialist

COLUMBIA, MD, United States
Software

Software Test Manager

WASHINGTON, DC, United States
Software

SW Testing Team Mgr

WASHINGTON, DC, United States
Software

UI Developer

ALEXANDRIA, VA, United States
Software

Linux System Administrator

REMOTE WORK, DC, United States
Software

Configuration Manager

ARLINGTON, VA, United States
Software

Automation Engineer

SPRINGFIELD, VA, United States
Software

Senior DevOps Integration Engineer

CHANTILLY, VA, United States
Software

Senior Software Solutions Manager

CHANTILLY, VA, United States
Software

Knowledge Manager(KM) - Software Development

SUITLAND, MD, United States
Software

SW Engineer (TS/SCI w/Polygraph Required)

FAIRFAX, VA, United States
Software

RPA BOT Developer

ALEXANDRIA, VA, United States
Software

Cloud Architect Super SME

ALEXANDRIA, VA, United States
Software

Quality Assurance / Tester 

RESTON, VA, United States
Software

Applications Developer

CHANTILLY, VA, United States
Software

DevSecOps Cloud Engineer

ALEXANDRIA, VA, United States
Software

Migration Scrum Master

United States
Software

Sr ServiceNow Engineer

RESTON, VA, United States
Software

Chief Software Engineer AWS

ALEXANDRIA, VA, United States
Software

DevOps Engineer

SPRINGFIELD, VA, United States
Software

Software Engineer / Application Developer (Journeyman)

SPRINGFIELD, VA, United States
Software

Systems/Software Engineer

STERLING, VA, United States
Software

Senior SharePoint Developer

ALEXANDRIA, VA, United States
Software

Systems Analyst

ALEXANDRIA, VA, United States
Software

Ruby on Rails Developer

CHANTILLY, VA, United States
Software