Job ID: 2011296
Location: WASHINGTON, DC, United States
Date Posted: Sep 28, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Benefits: Click here
DescriptionWe are currently seeking a motivated, career and customer-oriented Service Catalog and Request Manager to join our team to begin an exciting and challenging career with SAIC.
QualificationsEducation and Training Requirements: Must have a minimum of 7 years of experience, or a Bachelor's Degree and 5 years of experience, providing IT Service Catalog and Request Managment services supporting Service Desk, IT Operations and Engineering, and Data Center. ITIL Foundations certification recommended. Higher ITIL certifications preferred. Ability to review various ticket types, understand interrelated IT practice areas and make recommendations for process improvements using tools such as BMC Remedy (or similar ITSM tool suite), MS Office 365 tools, and other process automation tool suites. Must be an effective communicator and facilitator of information to peers, management, Federal leadership and Federal executives.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability