Job ID: 2011223
Location: MACDILL AFB, FL, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Knowl/Collab Engr
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No
Responsible for activities related to developing, updating, editing, maintaining, and producing content for knowledge bases, FAQs, web tools, and assessing data quality and creating and applying data standards in support of the United States Central Command (USCENTCOM) Knowledge Management (KM) Program. Serve a diverse customer base with far-reaching implications, in support of steady state and crisis action operations.
Primary USCENTCOM Knowledge Management Office (CCJ6-KM) roles include:
Establishing and enhancing information sharing environments;
Integrating KM activities into daily operations; and
Conducting training and outreach to implement and sustain established KM goals and objectives.
Primary Job Responsibilities:
Prepare and provide technical review of written materials on request such as USCENTCOM Commander, Deputy Commander, and Chief of Staff Memorandums and directives, as well as other brochures, media, and web-based content that direct and optimize KM processes within the Command.
Create user documentation for a variety of material, including how-to guides and instruction manuals, outreach materials -Trifold, Knowledge Nuggets, and KM Marketing and Advertising materials.
Provide recommendations and assistance in the development of innovation and technology plans that support the USCENTCOM mission and KM Strategy, Goals and Objectives
Provide recommendations for the design and conduct of comprehensive studies to determine effectiveness of operations, flow of information, and effectiveness of KM systems across all levels of the Command.
Develop, update, maintain, and produce content for knowledge bases, FAQs, and web based tools to document and share learning.
Provide collaborative service expertise in refining organizational processes as they relate to battle rhythm and campaign planning tasks.
Develop measures to identify, capture, and transfer relevant knowledge among members of the command and assist in implementation
Engage stakeholder community to promote acceptance of and educate on the value of employing collaborative services to improve organizational efficiencies and effectiveness
In conjunction with process owners, review new and existing collaborative capabilities and services for potential implementation and improvement, with emphasis on operational planning, contingency and exercise activities.
Perform operational assessments of the existing SharePoint infrastructure and provide recommendations for improvement.
Collect and document requirements, lessons learned, and best practices for products, events, and other knowledge management activities
Facilitate and provide administrative support to KM Office functions
Must hold a current U.S. Secret clearance, upgradable to Top Secret with access to SCI material
Experience as either a service member or directly supporting military operations, with recent experience at a Combatant Command Headquarters
Bachelor's Degree and 5+ years of experience; OR, High School equivalent and 9+ years of experience.
Fluency in critical thinking, structured analysis, and problem solving
Excellent listening, written and oral communication skills; skillful and confident facilitator
Good collaboration, relationship‐building and customer support skills
Time management proficiency with focus on project deadlines
Attention to detail and analytical skills
Advanced skills in Microsoft products: SharePoint and Office (PowerPoint, Word, and Excel)
Develop and edit Briefing/PowerPoint materials
Advanced skills in SharePoint 2013/2016
SharePoint Site Manager/Administrator experience
Design and create SharePoint pages for the KM office and others to facilitate information sharing and content discovery
Experience in accessing, creating and editing quality graphics
Experience creating/editing Adobe products
Expertise and experience implementing collaborative service capabilities that resulted in improved efficiencies or the elimination of waste.
Experience implementing IT Change Management.
ITIL, Change Management and/or Knowledge Management Certification.
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