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Knowledge Management Analyst

Job ID: 2011223
Location: MACDILL AFB, FL, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Knowl/Collab Engr
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Teleworking: No

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Job Description


Responsible for activities related to developing, updating, editing, maintaining, and producing content for knowledge bases, FAQs, web tools, and assessing data quality and creating and applying data standards in support of the United States Central Command (USCENTCOM) Knowledge Management (KM) Program.  Serve a diverse customer base with far-reaching implications, in support of steady state and crisis action operations. 


Primary USCENTCOM Knowledge Management Office (CCJ6-KM) roles include: 

  • Establishing and enhancing information sharing environments; 

  • Integrating KM activities into daily operations; and 

  • Conducting training and outreach to implement and sustain established KM goals and objectives. 


Primary Job Responsibilities: 

  • Prepare and provide technical review of written materials on request such as USCENTCOM Commander, Deputy Commander, and Chief of Staff Memorandums and directives, as well as other brochures, media, and web-based content that direct and optimize KM processes within the Command. 

  • Create user documentation for a variety of material, including how-to guides and instruction manuals, outreach materials  -Trifold, Knowledge Nuggets, and KM Marketing and Advertising materials.

  • Provide recommendations and assistance in the development of innovation and technology plans that support the USCENTCOM mission and KM Strategy, Goals and Objectives 

  • Provide recommendations for the design and conduct of comprehensive studies to determine effectiveness of operations, flow of information, and effectiveness of KM systems across all levels of the Command. 

  • Develop, update, maintain, and produce content for knowledge bases, FAQs, and web based tools to document and share learning. 

  • Provide collaborative service expertise in refining organizational processes as they relate to battle rhythm and campaign planning tasks. 

  • Develop measures to identify, capture, and transfer relevant knowledge among members of the command and assist in implementation 

  • Engage stakeholder community to promote acceptance of and educate on the value of employing collaborative services to improve organizational efficiencies and effectiveness 

  • In conjunction with process owners, review new and existing collaborative capabilities and services for potential implementation and improvement, with emphasis on operational planning, contingency and exercise activities.

  • Perform operational assessments of the existing SharePoint infrastructure and provide recommendations for improvement. 

  • Collect and document requirements, lessons learned, and best practices for products, events, and other knowledge management activities

  • Facilitate and provide administrative support to KM Office functions


Required Qualifications:


  • Must hold a current U.S. Secret clearance, upgradable to Top Secret with access to SCI material

  • Experience as either a service member or directly supporting military operations, with recent experience at a Combatant Command Headquarters  

  • Bachelor's Degree and 5+ years of experience; OR, High School equivalent and 9+ years of experience.

  • Fluency in critical thinking, structured analysis, and problem solving

  • Excellent listening, written and oral communication skills; skillful and confident facilitator

  • Good collaboration, relationship‐building and customer support skills

  • Time management proficiency with focus on project deadlines

  • Attention to detail and analytical skills

  • Advanced skills in Microsoft products:  SharePoint and Office (PowerPoint, Word, and Excel)

  • Develop and edit Briefing/PowerPoint materials 

  • Advanced skills in SharePoint 2013/2016

  • SharePoint Site Manager/Administrator experience

  • Design and create SharePoint pages for the KM office and others to facilitate information sharing and content discovery

  • Experience in accessing, creating and editing quality graphics

  • Experience creating/editing Adobe products

Desired Qualifications:
  • Expertise and experience implementing collaborative service capabilities that resulted in improved efficiencies or the elimination of waste. 

  • Experience implementing IT Change Management. 

  • ITIL, Change Management and/or Knowledge Management Certification. 


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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