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Warranty Coordinator

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Job ID: 2011088
Location: OKLAHOMA CITY, OK, United States
Date Posted: Sep 10, 2020
Category: Information Technology
Subcategory: IT Asset Mgmt
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description

Description

PRIMARY RESPONSIBILITIES:

·       Act as the primary interface between FAA and hardware vendors on warranty claims, status, and action plans

·       Work directly with hardware vendors to analyze and resolve warranty-related issues

·       Drive timely resolution of warranty issues

·       Develop and present weekly and monthly status reports relating to warranty work

·       Collect, integrate, and analyze data from multiple sources to develop a picture of warranty performance and trends

·       Responsible for ordering and tracking all warranty replacement parts


Qualifications

EDUCATION AND EXPERIENCE: 

·       Associate’s Degree in related discipline and three (3) years related experience; Or High School diploma and five (5) years equivalent experience performing in a technical support role

·       Prior Help Desk Support / Desktop Support experience

·       Windows 10 experience

·       The ability to work independently with minimal supervision and professionally represent the program

·       Highly motivated individual willing to learn and apply new concepts, tools, and software

·       Good verbal and written communication skills, especially with other organizations

·       Initiative

·       Good problem solving and troubleshooting skills

·       Ability to work effectively in a team setting

 

CLEARANCE:

·       Must be a US Citizen and have the ability to obtain a Public Trust clearance

 

DESIRED SKILLS:

·       A+, or other technical certification

·       Customer friendly attitude is a must

·       Ability to work independently, or as part of a team




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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