IT Hardware Technician
will be a key part of a team of IT professionals who provide hardware and
software support for the FAA.
include diagnosing and resolving user reported issues including desktops,
laptops, network connectivity, Windows OS issues and much more.
will provide tasks such as preparing end user devices for deployment,
installing and configuring equipment, troubleshooting issues, and managing
interpersonal and communication skills, both oral and written are required
for customer interactions.
initiative, teamwork and problem solving skills are also required.
service inquiries and problems to include performing customer support
activities involving the installation, modification, and repair of desktop
PC, telephone, and peripheral equipment and systems.
installation and testing of equipment to ensure proper working
equipment start-up malfunctions and takes corrective action.
- May make
technical presentations and has a strong knowledge of products.
the company in a customer support role and is responsible for customer's
satisfaction with equipment and servicing.
- Use remote
control tools to assist end users when needed
- Build and configure
PCs and laptops for deployment to users
- Loading and
configuring end user device software
and/or update tickets with details of worked performed to restore service
or satisfy customer request in ticket tracking system
- Act as Tier
II agent when additional subject matter expertise is required, performing
analysis and actions at the direction of higher Tiered support agents, as
- Work with
the customer, users, and other supporting engineers to effectively analyze
user requirements, user stories, and operations concepts and apply IT
solutions to identified issues
- Act as a
technical resource to others to resolve problems, errors, or other related
customer needs and proactively identifies solutions
feedback and insight to enable development of user training guides and
Degree in related discipline and three (3) years related experience;
Or High School diploma and five (5) years equivalent experience performing
in a technical support role
- Prior Help
Desk Support / Desktop Support experience
- Windows 10
- The ability
to work independently with minimal supervision and professionally
represent the program
motivated individual willing to learn and apply new concepts, tools, and
- Good verbal
and written communication skills, especially with other organizations
- Good problem
solving and troubleshooting skills
- Ability to
work effectively in a team setting
· Must be a US Citizen and have the
ability to obtain a Public Trust clearance
- A+, or other
friendly attitude is a must
- Ability to
work independently, or as part of a team
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability