Join our Talent Network >

Help Desk Analyst

Job ID: 2011037
Location: STERLING, VA, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

Share: mail

Job Description

Description

We are currently seeking a motivated, career and customer oriented Operations and Maintenance HelpDesk Analyst to join our team in Sterling, VA to begin an exciting and challenging career with SAIC.


Position Summary / Responsibilities: 

In this role you will: Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. 


Duties/Tasks and Responsibilities: 

Monitor and report on system data and alerts. Resolve system issues through remote access to the deployed systems. Provide on-call to support LBI/ITI applications in accordance with the terms of the contract. Responsible for managing trouble tickets and key issues related to the ongoing operations of the program. Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract. Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance

Qualifications

Position Requirements:

U.S. CITIZENSHIP 

Minimum Clearance Required – Customs and Border Protection Public Trust

REQUIRED Bachelor's degree and a minimum of 2 years of technical experience with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience. Familiarity with network infrastructure 

CBP BI Clearance required to start

A+ Certification

Help Desk may be required to switch operations to 24/7 coverage could require shift work. Will discuss during interview. Self-directed, highly motivated and have strong problem solving * trouble-shooting skills. Strong communication skills, both verbal & written, with particular emphasis on the understanding and effectively communicating with external customer's technical issues. Interaction with project managers, deployment team, and other team members on resolving issues.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Government Cloud Computing Engineer Principal

FLEXWORK, VA, United States
Information Technology

Government Cloud Computing Engineer Principal

FLEXWORK, VA, United States
Information Technology

Government Cloud Computing Engineer Principal

CHANTILLY, VA, United States
Information Technology

Systems Administrator

CHANTILLY, VA, United States
Information Technology

UNIX Systems Administrator

HERNDON, VA, United States
Information Technology

Tier II – Help Desk Analyst

WASHINGTON, DC, United States
Information Technology

Tier I – Mid Level Help Desk Analyst

WASHINGTON, DC, United States
Information Technology

Systems Administrator

BETHESDA, MD, United States
Information Technology

Data Scientist

CHANTILLY, VA, United States
Information Technology

Service Desk Analyst - All Shifts

WASHINGTON, DC, United States
Information Technology

Cloud Network Engineer

WASHINGTON, DC, United States
Information Technology

Multimedia Systems Administrator (TS/SCI w/Poly Required)

CHANTILLY, VA, United States
Information Technology

Product Management Analyst

RESTON, VA, United States
Information Technology

Hardware Integration Technician

STERLING, VA, United States
Information Technology

Site Support Tech

WASHINGTON, DC, United States
Information Technology

Site Support Lead

WASHINGTON, DC, United States
Information Technology

Service Desk Agent

REMOTE WORK, IN, United States
Information Technology

UI/UX Designer (TS/SCI w/Poly Required)

MCLEAN, VA, United States
Information Technology

SME Business Process Engineer

MCLEAN, VA, United States
Information Technology

Counter Intelligence SME

BETHESDA, MD, United States
Information Technology

Data Scientist

CHANTILLY, VA, United States
Information Technology

Application Systems Engineer

WASHINGTON, DC, United States
Information Technology

Systems Support Technician (Mid-Shift) VG00279

WASHINGTON, DC, United States
Information Technology

Big Data Engineer, Sr Principal

SPRINGFIELD, VA, United States
Information Technology

Senior Technical Architect

WASHINGTON, DC, United States
Information Technology