Operations Center Technician position provides network and systems support and
monitoring for the Department of Interior (DOI) data center located in
Lakewood, CO which operates 24/7/365.
technician monitors system alerts, batch processes, and performs various
scheduled system checks. Based on the alerts, the technician would be
responsible for performing troubleshooting steps or escalating the alert to the
appropriate team. Other responsibilities include assisting with the day to day
maintenance and operations of a data center.
- Monitor alerts, batch
processes, and perform scheduled system checks. Follow documented
procedures for any abnormalities and/or escalate to the appropriate group.
- Determine severity of problem,
issue, or alarm and initiates problem resolution as appropriate; following
standard escalation procedures for incident/problem tracking and
resolution. Interact with support personnel on problem resolution.
- Properly document issues as
appropriate within turnover documents, Remedy ticketing system, and email.
- Maintain and update an on-call
database. This includes proactively reaching out to various teams to
update on-call schedules and contact information.
- Assist with data center
operations duties, such as racking servers, running and testing Ethernet
- Update Data Center
documentation within spreadsheets and Visio.
- Initiate critical incident
- Support UNIX, Linux, Windows,
and IBM Z/OS Mainframe systems.
- Assist the Unix Team with
junior administration functions.
- Initiate and facilitate
critical incident communication protocols according to documented
standards and SLA’s.
- Inform Shift Supervisor of
problems encountered during shift. Document in the daily turnover logs and
verbally communicate with the next shift any issues or problems that may
- Recommend and implement
process/procedure improvements that will increase efficiency or improve
consistency of services. Document new and updated operating procedures in
the proper repository.
- Familiar with all normal
operating procedures and capable of implementing non-standard, unique,
complex procedures independently.
- Ability to work closely in a
diverse small team environment as well as independently.
- Provides Help Desk support
after regular business hours.
- Perform password resets on
Mainframe, Unix/Linux, and Windows systems.
- Monitor and maintain a secure
environment for the Data Center.
Shift is 2:45pm-11:15pm MST; Days will be negotiable depending on staff coverage & shift preferences.
- HS diploma and
2+ years of related experience
- Ability to
work in a 24/7/365 environment.
alternate shift coverage to fill in for vacations/sick time.
attention to detail and the ability to follow documented processes.
communication skills (both written and oral).
troubleshooting and computer skills.
- Authorized to
work in the U.S. without sponsorship.
Prefer the Following:
- Terminal or command line OS
experience (i.e. – Mainframe/Unix/Linux/PowerShell).
- Google Apps, MS Office, and MS
- Basic knowledge of networked
Must be able to pass the Public Trust Government
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