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Systems Administrator/Help Desk Technician

Job ID: 2010932
Location: O'FALLON, IL, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

SAIC is seeking a Systems Administrator/Help Desk Technician with an active Secret Clearance to work onsite with our customer in O’Fallon, IL.

 

This position is a night shift/alternate work day position

 

JOB DESCRIPTION: 

The Systems Administrator/Help Desk Technical will be responsible for monitoring and troubleshooting servers that run proprietary software which manages cargo from port to port.

 

Additional duties may include:

  • Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. 

  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. 

  • Continually monitors and tunes multiple systems to achieve optimum performance levels. 

  • Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. 

  • Plans and implements the modernization of servers. 

  • Develops, implements and promotes standard operating procedures and schedules. 

  • Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Incumbent develops and implements new standards, policies and procedures. Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented.  

  • Assist users of proprietary software with their questions/problems in a professional, timely and courteous manner - where associate is unable to provide a response/closure, it is the associate’s responsibility to escalate and provide a clear and smooth transfer to escalation points with Level 3 Development Support


Qualifications

EDUCATION AND EXPERIENCE: 

  • Zero years of experience with a Bachelor’s Degree. Additional years of experience may be considered in lieu of a degree.
  • CompTIA Security + certification. An equivalent certification may be considered.

 

REQUIRED EDUCATION AND EXPERIENCE:

  • Active Secret Clearance

 




Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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