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Wireless Technician

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Job ID: 2010712
Location: WASHINGTON, DC, United States
Date Posted: Sep 22, 2020
Category: Information Technology
Subcategory: Telecom Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a Wireless Technician to support a large federal government agency. Employee will perform on-site, at a secure government location Monday through Friday during normal business hours. Occasional off-hour, weekend and holiday support may be required during scheduled and un-scheduled events.

 

Description of Duties:

  • Monitor work order ticketing system for assignments.
  • Respond to and resolve tickets related to mobile and remote services.
  • Configure, test, troubleshoot, deploy and issue mobile devices.
  • Monitor, track, analyze and respond to mobile system alerts.
  • Troubleshoot and resolve system outages. Interface and coordinate with other service offices and support elements as appropriate.
  • Document work activities and escalate to operations manager, shift leads and engineers as necessary.

Required Experience/Skills/Attributes:

  • Ability to focus on ticket and monitoring systems for sustained periods.
  • Ability to follow Standard Operating Procedures (SOPs)
  • Self-motivated problem solver possessing effective troubleshooting skills as it relates to IT systems.
  • Strong oral and written communication skills with experience working directly with customers including VIPs.
  • Strong organizational skills with ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables.
  • Basic knowledge of mobile device platforms (iOS, Android, Blackberry).

Desired Experience/Skills/Attributes:

  • Experience with BMC Remedy.
  • Experience with mobile and remote access devices
  • Certification in relevant IT products and technologies.


Qualifications

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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