Join our Talent Network >

Technical Support II

Job ID: 2010749
Location: PYONGTAEK, Seoul, Korea, Republic of
Date Posted: Jul 2, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Rotating
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

Share: mail

Job Description

Description

SAIC is searching for Technical Support II to join our team in Pyongtaek, Korea !



JOB DESCRIPTION:


The Cybersecurity, Network Operations and Maintenance of IT Support Team will provide professional, contract, technical, logistics, and management support for the USACISA-P as one of their the service providers in the Republic of South Korea (ROK). For the US and Allied units throughout the ROK, the USACISA-P mission includes contract oversight, supporting and providing input for implementation, operations, support, and maintenance of assigned technology systems, including critical support for US and allied military leadership. Support requires work to have work performed in the ROK as designated Mission Essential staff members, and therein staff members will be afforded Invited Contractor (IC) status in accordance with the Mutual Defense Treaty between the ROK and the USA as defined in US Force Korea Regulation 700-19.



RESPONSIBILITIES:


  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 
  • May route calls to product line specialists, application, or system support specialists. 
  • Maintains and updates records and tracking databases. 
  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. 
  • Managers set the specific duties and responsibilities for each employee). Little to no knowledge of the job.  
  • Moderate understanding of general job aspects and some understanding of the detailed aspects of the job. 
  • Applies job skills and company policies to complete a wide range of tasks. 
  • Supervision Received: Close supervision involving detailed instructions and constant checking on work performance. 


IMPACT: 

  • Errors can be easily and quickly detected within the immediate work unit and would only result in minor disruption or expense to correct. 


LIASON: 

  • Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation.

 

Qualifications

EDUCATION AND EXPERIENCE: 

  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with certification.

CERTIFICATION:

  • All employees must possess the required credentials; meet required technical, information assurance (IA), computing environment, and training certification and license requirements; and pass minimum experience qualification standards commensurate with their positions and responsibilities at start date and keep those qualifications up-to-date to maintain their eligibility to perform in the position on the contract.
  • All personnel must be ITIL Foundation certified at time of contract start (may be able to obtain within 30-90 days)
  • All Service Delivery Support Service Desk II personnel must be at least Information Assurance Technical (IAT) Level II-certified (or higher).  Must have any one of the following certifications at a minimum IAT II:
    • IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP

    • IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate, GCED, or GCIH

  • Computing Environment certification such as Windows Computing environment (MCSA, MCSE, MCP, Linux etc)

CLEARANCE:


  • Must be a US Citizen and have a Secret security clearance.

DESIRED:

  • Korean/English Bi-lingual strongly preferred

OTHER:
  • Must be available for shift work

#USACISA-P



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Technical Support II

PYONGTAEK, Seoul, Korea, Republic of
Information Technology

Technical Support IV (USACISA-P)

PYONGTAEK, Seoul, Korea, Republic of
Information Technology

Technical Support V (USACISA-P)

PYONGTAEK, Seoul, Korea, Republic of
Information Technology

Technical Support I

PYONGTAEK, Seoul, Korea, Republic of
Information Technology

UC/Network Admin (USACISA-P)

PYONGTAEK, Seoul, Korea, Republic of
Information Technology

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >