Join our Talent Network >

ITSM Tool Engineer

This job posting is no longer active.

Job ID: 2010368
Location: COOKEVILLE, TN, United States
Date Posted: Sep 16, 2020
Category: Information Technology
Subcategory: Sys Administrator
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes

Share: mail

Job Description

Description

SAIC has an opportunity for a remote ITSM Tool Engineer! 


Responsibilities include, but are not limited to:

  • Provide Software Engineering capabilities to manage the FAA's BMC Remedy to include:
    • Performs high-level, day-to-day operational maintenance and support
    • Implementation of new functionality
    • Environment changes/upgrades and installations
    • Collection of requirements for improvement
    • Implementation of required changes
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
  • Continually monitors and tunes systems to achieve optimum performance levels.
  • Develops, implements and promotes standard operating procedures and schedules.
  • Conducts hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines.
  • Implements new standards, policies and procedures.

Qualifications

Required Education & Experience

  • Associates and five (5) years or more experience, Bachelors and three (3) years or more experience
  • Experience with Remedy Administration & Configuration
  • Excellent communication (verbal & written) skills and the ability to communicate with associates & customers at all levels of the organization.
  • Excellent customer service skills.  
  • Ability to pay close attention to all details of a proposed change to assess the risk and benefits accurately.
  • Ability to exercise independent judgment within generally defined objectives and policies.
  • Superior critical thinking and problem solving skills 

 

Desired Skills & Experience

  • Previous experience in ITSM Processes & Tools
  • Familiar with ITIL practices
  • Experience with Microsoft office
  • Experience with Outlook

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Technical Support II

COOKEVILLE, TN, United States
Information Technology

Database Administrator

COOKEVILLE, TN, United States
Information Technology

Senior Service Desk Agent

COOKEVILLE, TN, United States
Information Technology

Service Desk Manager

COOKEVILLE, TN, United States
Information Technology

Technical Svcs Supervisor

COOKEVILLE, TN, United States
Information Technology

Network Engineer

COOKEVILLE, TN, United States
Information Technology

Network Technician

COOKEVILLE, TN, United States
Information Technology

Senior Remote Deskside Services Tech

COOKEVILLE, TN, United States
Information Technology

Application Support Team Lead (Microsoft Office)

COOKEVILLE, TN, United States
Information Technology

Senior Service Desk Agent

COOKEVILLE, TN, United States
Information Technology