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Quality Assurance Analyst

Job ID: 2010367
Location: OAK RIDGE, TN, United States
Date Posted: Jul 1, 2020
Category: Quality Assurance
Subcategory: Qual Assurance
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description


SAIC has an opportunity for a Quality Assurance Analyst in Oak Ridge, TN!

Responsibilities include, but are not limited to:

  • Review Incidents created, updated and resolved by SAIC provided groups/personnel within the FAA space
  • Review necessary call recordings related to Incidents created by the FAA Service Desk (also provided by SAIC).
  • Follows structured methods and procedures for inspecting, testing and evaluating the precision and accuracy of handled incidents.
  • Ensures that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements.



Required Education & Experience

  • High School and five (5) years or more experience, Associates and three (3) years or more experience, Bachelors and one (1) years or more experience
  • Excellent written and verbal communication skills
  • Excellent listening & analytical skills
  • Excellent attention to detail
  • Ability to remain consistent on reviews & documentation.


Desired Skills & Experience

  • Previous experience in a Quality Assurance role
  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook


Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • Benchmark Portal Quality Assurance


Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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