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Knowledge Administrator

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Job ID: 2010365
Location: OAK RIDGE, TN, United States
Date Posted: Jul 2, 2020
Category: Information Technology
Subcategory: Bus Proc Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

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Job Description

Description

SAIC has an opportunity for a Knowledge Administrator in Oak Ridge, TN!


Responsibilities include, but are not limited to:

  • Properly review, update, identify and document knowledge for capture to be utilized by support groups within the FAA. 
  • Engaging necessary SMEs to ensure proper content within knowledge documents
  • Obtain additional necessary knowledge to be documented as the need arises
  • Identify the critical knowledge gaps

Qualifications

Required Education & Experience

  • High School and seven (7) years or more experience, Associates and five (5) years or more experience, Bachelors and three (3) years or more experience
  • Excellent written and verbal communication skills
  • Excellent organization skill and attention to detail
  • Previous IT, service desk, or remote desk side services experience
  • Understanding of ITSM processes

 

Desired Skills & Experience

  • Previous experience in a Knowledge Management role
  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook

 

Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • KCS v6 Practices

 

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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