SAIC has an opportunity for a Documentation & Quality Control Supervisor in Cookeville or Oak Ridge, TN!
include, but are not limited to:
- Perform in-depth, regular,
updating of process documentation for Incident, Request and Knowledge
- Perform oversight of Quality
Assurance and Knowledge Management professionals within the FAA Integrated
- Perform full
range of managerial duties for employees supervised, including
recruitment, salary administration, performance reviews, counseling and
- Properly review, update,
identify and document knowledge for capture to be utilized by support
groups within the FAA.
- Engaging necessary SMEs to
ensure proper content within knowledge documents
- Obtain additional necessary
knowledge to be documented as the need arises
- Identify the critical
Required Education & Experience
- Associates and five (5) years
or more experience, Bachelors and three (3) years or more experience
- Experience in a similar
supervisor or lead role.
- Ability to
perform full range of managerial duties for employees supervised,
including recruitment, salary administration, performance reviews,
counseling and employee development.
leadership, analytical, and reasoning skills as well as the ability to
communicate complex ideas.
- Excellent customer
service and communication (verbal & written) skills.
- Ability to exercise
independent judgment within generally defined objectives and
- Previous IT, service desk, or
remote desk side services experience
- Understanding of ITSM
- Present findings from staff
and make recommendations to other managers & supervisors as needed.
- Review Knowledge Management
& Quality Assurance standards
and update based on best practices.
Desired Skills & Experience
- Previous experience in a
Knowledge Management role
- Previous experience in a
Quality Assurance role
- Experience with BMC Remedy or
- Experience with Microsoft
- Experience with Outlook
already hold the following certifications or be willing to obtain within 1 year
- KCS v6 Practices
- Benchmark Portal Quality
- Must be able to obtain a
public trust clearance prior to starting work.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability