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Documentation & Quality Control Supervisor

Job ID: 2010359
Location: COOKEVILLE, TN, United States
Date Posted: Jun 30, 2020
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No

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Job Description


SAIC has an opportunity for a Documentation & Quality Control Supervisor in Cookeville or Oak Ridge, TN!

Responsibilities include, but are not limited to:

  • Perform in-depth, regular, updating of process documentation for Incident, Request and Knowledge management
  • Perform oversight of Quality Assurance and Knowledge Management professionals within the FAA Integrated Service Center.
  • Perform full range of managerial duties for employees supervised, including recruitment, salary administration, performance reviews, counseling and employee development. 
  • Properly review, update, identify and document knowledge for capture to be utilized by support groups within the FAA. 
  • Engaging necessary SMEs to ensure proper content within knowledge documents
  • Obtain additional necessary knowledge to be documented as the need arises
  • Identify the critical knowledge gaps


Required Education & Experience

  • Associates and five (5) years or more experience, Bachelors and three (3) years or more experience
  • Experience in a similar supervisor or lead role.
  • Ability  to perform full range of managerial duties for employees supervised, including recruitment, salary administration, performance reviews, counseling and employee development.  
  • Strong leadership, analytical, and reasoning skills as well as the ability to communicate complex ideas.
  • Excellent customer service and communication (verbal & written) skills.  
  • Ability to exercise independent judgment within generally defined objectives and policies. 
  • Previous IT, service desk, or remote desk side services experience
  • Understanding of ITSM processes
  • Present findings from staff and make recommendations to other managers & supervisors as needed.
  • Review Knowledge Management & Quality Assurance standards  and update based on best practices.


Desired Skills & Experience

  • Previous experience in a Knowledge Management role
  • Previous experience in a Quality Assurance role
  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook


Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • KCS v6 Practices
  • Benchmark Portal Quality Assurance


Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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