Join our Talent Network >

Remote Deskside Services Tech

Job ID: 2010306
Location: COOKEVILLE, TN, United States
Date Posted: Jul 1, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No

Share: mail

Job Description

Description

SAIC has an opportunity for an Remote Deskside Services Tech in Cookeville, TN!

This position requires the candidate to be on-site at an SAIC location.  The candidate will remotely support users at other locations or facilities.


Responsibilities include, but are not limited to:

  • Provide Tier 2 technical and procedural support to FAA users throughout the world.   
  • Resolves technical problems and answers queries through various channels such as telephone, chat, email, and tickets submitted online. 
  • Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation. 
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
  • Coordinate with the FAA's hardware depot to have a replacement PC provided to end-users where resolution cannot be provided remotely.

Qualifications

Required Education & Experience

  • High School and three (3) years or more experience, Associates and one (1) years or more experience
  • Excellent customer service skills.    
  • Knowledge to provide tier II technical support to computer customers needing assistance with general questions,  account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
  • Ability to remotely troubleshoot user issues and determine what assistance is needed.

 

Desired Skills & Experience

  • Experience with BMC Remedy or similar software
  • Experience with Microsoft office
  • Experience with Outlook

 

Certifications Required

Candidate must already hold the following certifications or be willing to obtain within 1 year of hire.

  • CompTIA A+
  • HDI Customer Service Representative

Required Clearance

  • Must be able to obtain a public trust clearance prior to starting work.


Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Service Desk Agent

REMOTE WORK, IN, United States
Information Technology

Government Cloud Computing Engineer

FLEXWORK, VA, United States
Information Technology

Big Data Analytics Lead

FLEXWORK, VA, United States
Information Technology

Scrum Master (Cloud)

FLEXWORK, VA, United States
Information Technology

Cloud One Data Transport Engineer

United States
Information Technology

FAA Service Desk Career Chat -Join us on 7/16!

COOKEVILLE, TN, United States
Information Technology

ServiceNow Services Manager

United States
Information Technology

Network Technician

COOKEVILLE, TN, United States
Information Technology

Remote Deskside Services Tech

COOKEVILLE, TN, United States
Information Technology

Linux Systems Administrator

COOKEVILLE, TN, United States
Information Technology

Sr. Azure Cloud Engineer

United States
Information Technology

Technical Svcs Supervisor

COOKEVILLE, TN, United States
Information Technology

Network Engineer

COOKEVILLE, TN, United States
Information Technology

Senior Service Desk Agent

COOKEVILLE, TN, United States
Information Technology

Service Desk Agent

COOKEVILLE, TN, United States
Information Technology

Sr. AWS/Azure Cloud Engineer

United States
Information Technology

Service Desk Lead

COOKEVILLE, TN, United States
Information Technology

ITSM Tool Engineer

COOKEVILLE, TN, United States
Information Technology

Data Analyst

COOKEVILLE, TN, United States
Information Technology

Print Support Lead

COOKEVILLE, TN, United States
Information Technology

Print Support Tech

COOKEVILLE, TN, United States
Information Technology