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Knowledge Manager

Job ID: 2010163
Location: AUGUSTA, GA, United States
Date Posted: Jun 30, 2020
Category: Program Management
Subcategory: Project Analyst
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

SAIC is looking for an Knowledge Manager to join our team to begin an exciting and challenging career.

*This position is remote*

A Knowledge Manager (KM) is responsible for promoting and utilizing the company's knowledge assets. KMs are responsible for knowledge dissemination in an organization and make sure that knowledge is flowing efficiently throughout the organization. A KM works both internally through the service desk and externally with the customer, stakeholder and client. A KM creates knowledge through joint activities across all service desk functions to strengthen the connection between the service desk and operation and the end user in order to aid in information exchange. A KM create a knowledge base that has to be maintained in every organization and it needs to be managed in an effective manner so that every person has the required but at the same time confined access to the information. A KM is solely responsible to make sure that every individual in the organization is aware about the happenings of the organization. KMs are also responsible for interaction with the external clients and assisting them in accessing the knowledge management resources available with the company. They manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices. KMs analyze the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits. They interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices. The utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools. KMs are responsible for the analysis of social networks and formation of communities of practice within the organization and encourage the staff and workers to share knowledge effectively and efficiently
· A knowledge manager is highly motivated and responsible.
· Knowledge managers are good communicators and collaborators; they can with no trouble build relationships.
· Strong analytical, management and planning skills.
· Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices
· Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
· Interact with the staff members, unit managers and the clients. Act as a mediator to answer the queries of the clients and staff about the knowledge management products and practices
· Utilize the knowledge base resources and design a training module for the staff and clients to help them access the knowledge management tools
· Being responsible for the analysis of social networks and formation of communities of practice within the organization
· Encourage the staff and workers to share knowledge effectively and efficiently
· Knowledge managers should have in-depth information of the databases maintained by the organization
· Should be able to transform the ideas of management and implement appropriate solutions in the organization
· Good analyzing skills and ability to tackle critical situations
· Ability to maintain constructive work relationships with the employees of all the departments; seniors as well as juniors
· Leadership quality and ability to supervise and guide the employees

Qualifications

Education / Certification / Security Clearance Requirements:
· US Citizenship
· Interim DoD Secret Clearance with ability to obtain and maintain a DoD Secret Clearance
· Bachelor's degree preferred and minimum 1 year of total management experience
· Minimum 3 years of experience in either Incident Management, Event Management or Problem Management experience
· ITIL v3/v4
· Demonstrated managerial skills and ability to learn customer support processes and techniques
· Outstanding analytical and problem solving skills
· Demonstrated ability to manage multiple projects and multi-task
· Excellent oral and written communication skills
· Excellent competency in MS Office Suite

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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