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ITSM Operations & Maintenance / Business Analyst (SR1457)

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Job ID: 2010140
Location: ALBUQUERQUE, NM, United States
Date Posted: Jul 22, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
Benefits: Click here

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Job Description


SAIC is seeking a candidate who will be responsible for triaging the IT Service Management platform by managing the ticket queue, performing day-to-day support activities, and fulfilling customer service requests that enable the IT workforce to manage and control its service delivery.

The person in this role will directly engage the ITSM user community, including both IT practitioners and IT management stakeholders to elicit requirements and perform ITSM system configuration activities that enables their effective ITSM practice. Employee must be a strong team member who excels in customer service skills and be effective in communication with clients, management and fellow employees. 


Required Skills:
  • Bachelor's degree in Computer Science, Engineering, Information Systems or related field 
  • Minimum 1-year hands on experience with administration and configuration of IT systems or application development experience.
  • Ability to work independently or closely with an experienced team
  • Ability to interact with customers and apply critical thinking to elicit requirements and evaluate them for technical feasibility. 
  • Familiarity with the software development lifecycle, computing systems environments and development methodologies
Desired Skills:
  • Knowledge of Windows and/or Linux operating systems
  • Ability to obtain and maintain a U.S. Department of Energy security clearance.
  • Experience with the BMC ITSM Suite (Change, Incident, Knowledge, CMDB and/or Problem Management).
  • Knowledge of the ITIL framework, specifically IT Operations Management.
  • Experience with Agile software development practices (Scrum, Kanban, etc.)
  • Ability to prioritize work assignments.
  • Understands basic IT systems maintenance & operations procedures to assess and manage risk.
  • Ability to work cross-functionally to solve problems and implement changes.
  • Knowledge of configuration management practices.
  • Experience in leading business requirements elicitation.
  • Background in software development and scripting. (JavaScript, Java, C++, SQL, etc.)


SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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