Job ID: 2010140
Location: ALBUQUERQUE, NM, United States
Date Posted: Jun 30, 2020
Subcategory: SW Engineer
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
SAIC is seeking a candidate who will be responsible for triaging the IT Service Management platform by managing the ticket queue, performing day-to-day support activities, and fulfilling customer service requests that enable the IT workforce to manage and control its service delivery.
The person in this role will directly engage the ITSM user community, including both IT practitioners and IT management stakeholders to elicit requirements and perform ITSM system configuration activities that enables their effective ITSM practice. Employee must be a strong team member who excels in customer service skills and be effective in communication with clients, management and fellow employees.
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability