Join our Talent Network >

ITSM Operations & Maintenance / Business Analyst (SR1457)

Job ID: 2010140
Location: ALBUQUERQUE, NM, United States
Date Posted: Jun 30, 2020
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No

Share: mail

Job Description

Description

SAIC is seeking a candidate who will be responsible for triaging the IT Service Management platform by managing the ticket queue, performing day-to-day support activities, and fulfilling customer service requests that enable the IT workforce to manage and control its service delivery.


The person in this role will directly engage the ITSM user community, including both IT practitioners and IT management stakeholders to elicit requirements and perform ITSM system configuration activities that enables their effective ITSM practice. Employee must be a strong team member who excels in customer service skills and be effective in communication with clients, management and fellow employees. 

Qualifications

Required Skills:
  • Bachelor's degree in Computer Science, Engineering, Information Systems or related field 
  • Minimum 1-year hands on experience with administration and configuration of IT systems or application development experience.
  • Ability to work independently or closely with an experienced team
  • Ability to interact with customers and apply critical thinking to elicit requirements and evaluate them for technical feasibility. 
  • Familiarity with the software development lifecycle, computing systems environments and development methodologies
Desired Skills:
  • Knowledge of Windows and/or Linux operating systems
  • Ability to obtain and maintain a U.S. Department of Energy security clearance.
  • Experience with the BMC ITSM Suite (Change, Incident, Knowledge, CMDB and/or Problem Management).
  • Knowledge of the ITIL framework, specifically IT Operations Management.
  • Experience with Agile software development practices (Scrum, Kanban, etc.)
  • Ability to prioritize work assignments.
  • Understands basic IT systems maintenance & operations procedures to assess and manage risk.
  • Ability to work cross-functionally to solve problems and implement changes.
  • Knowledge of configuration management practices.
  • Experience in leading business requirements elicitation.
  • Background in software development and scripting. (JavaScript, Java, C++, SQL, etc.)
#abqx



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

Share: mail

Similar Jobs

Application Programmer III

ALBUQUERQUE, NM, United States
Software

DevOps Engineer (SR1463)

ALBUQUERQUE, NM, United States
Software

Software Developer (SR1462)

ALBUQUERQUE, NM, United States
Software

Java Developer (SR1450)

ALBUQUERQUE, NM, United States
Software

Identity & Access Management Operations Administrator (SR1440)

ALBUQUERQUE, NM, United States
Software

Application Programmer III (SR1424)

ALBUQUERQUE, NM, United States
Software

Application Programmer II (SR1423)

ALBUQUERQUE, NM, United States
Software

Java Developer (SR1408)

ALBUQUERQUE, NM, United States
Software

Full-Stack Java Developer (SR1398)

ALBUQUERQUE, NM, United States
Software

Production Tools Software Support (SR1456)

ALBUQUERQUE, NM, United States
Software

ITSM Operations & Maintenance / Business Analyst (SR1457)

ALBUQUERQUE, NM, United States
Software

Machine Learning Engineer (SR1105)

ALBUQUERQUE, NM, United States
Software

Provide your information to receive jobs that fit you by keywords, location, and more,
and then receive great opportunities based on your skills and experience.

Join our Talent Network >