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Technical Support IV (USACISA-P)

Job ID: 209954
Location: DAEGU, North Kyongsang, Korea, Republic of
Date Posted: Jun 29, 2020
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No

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Job Description

Description

SAIC is looking for a Technical Support / Service Delivery IV candidate to join our team in Daegu, Korea. 



The Cybersecurity, Network Operations and Maintenance of IT Support Team will provide professional, contract, technical, logistics, and management support for the USACISA-P as one of their the service providers in the Republic of South Korea (ROK). For the US and Allied units throughout the ROK, the USACISA-P mission includes contract oversight supporting and providing input for implementation, operations, support, and maintenance of assigned technology systems, including critical support for US and allied military leadership. Support requires work to have work performed in the ROK as designated Mission Essential staff members, and therein staff members will be afforded Invited Contractor (IC) status in accordance with the Mutual Defense Treaty between the ROK and the USA as defined in US Force Korea Regulation 700-19.

 

JOB DESCRIPTION:  


  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. 

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. 

  • May route calls to product line specialists, application, or system support specialists. 

  • Maintains and updates records and tracking databases. 

  • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. 

  • Managers set the specific duties and responsibilities for each employee). Advance knowledge in specialized functions. 

  • A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. 

  • Supervision Received: Minimal supervision. Work is done without established procedures. 


IMPACT: 

  • Errors are extremely difficult to detect and would result in loss of customer business, material, or equipment to resolve. 

LIASON: 

  • Contacts are frequent with individuals representing outside organizations, and/or individuals of significant importance within the company.  

  • Contacts involve planning and preparation of the communications, require skill, tact, persuasion and/or negotiation to accomplish the objectives of the communications.

Qualifications

EDUCATION AND EXPERIENCE: 

  • AA degree in related discipline and nine (9) years related experience; Or, High School and eleven (11) years related experience and related advanced certification.

 

CERTIFICATIONS:


  • All personnel must be ITIL Foundation certified at time of contract start (may be able to obtain within 30-90 days)

  • Personnel must be at least Information Assurance Technical (IAT) Level II-certified (or higher). Must have any one of the following certifications at a minimum IAT II:

  • IAT Level II - CCNA Security, CySA+, GICSP, GSEC, Security+CE, CNS, or SSCP

  • IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate, GCED, or GCIH

  • Computing Environment Certification required (e.g Windows, Cisco, etc)

 

CLEARANCE:

  • Secret Clearance required with ability to obtain favorable T5 adjudication.  Must have the ability to upgrade/obtain Top Secret clearance.

DESIRED:

  •  Korean and English Bi-lingual capability strongly preferred


#usacisa-p

 

 



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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