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Help Desk Technician (TACNET)

Job ID: 2010033
Location: SAN DIEGO, CA, United States
Date Posted: Jun 30, 2020
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Rotating
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No

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Job Description

Description

SAIC is seeking a Help Desk Technician (TACNET) in San Diego, CA.

 

Note:  Must have a minimum active DOD Secret and the ability to work any 8-hour shift assigned including evenings and overnight. 

 

This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System Maritime (CENTRIXS-M), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information Networks (SCI-N), Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Naval Information Warfare Center Pacific (NIWC-PAC) PMW160 Programs of Record (POR) systems. Support is provided to United States Navy (USN) Fleet Users/Administrators.

 

Job Duties:

  • Via distance support (Help Desk), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.
  • Responds to requests for technical assistance in person, over the phone, and via email.
  • Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
  • Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).
  • Advise customer on appropriate action(s) towards resolution.
  • Follow standard help desk procedures.
  • Log all help desk interactions in IT Service Management (ITSM)/Remedy.
  • Redirect problems to appropriate resources.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Prepare various activity reports and respond to data and metrics calls.
  • Stay current with system information, changes and updates.
  • Works on assignments that are moderately complex in nature.
  • Interacts daily with supervisor, peer groups, and customers.
  • Interaction normally involves exchange or presentation of factual information.
  • Supports rotating shifts provide 24 hour support 5 days per week with occasional on-call weekends. 

Qualifications

Required Clearance:

  • Active Secret clearance or higher clearance accepted

Required Education and Experience

  • High School and two (2) years of related experience OR AA Degree and one (1) year related experience

  • Have or be able to obtain a CompTIA Security+ within 3 months of employment.

  • Have or be able to obtain a CompTIA Network+ within 1 year of employment 

Required Experience:

  • 1+ years of IT support experience in a Windows environment.

  • Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems.

  • Experience with basic networking concepts and protocols

  • Experience supporting Microsoft Office and Windows OS in an enterprise environment

  • Familiarity with Excel, PowerPoint, Outlook, Word and Database Software

  • Knowledge on how to query and tailor reports from a database.

  • Strong Oral and written communication skills

  • Customer Service orientated

Desired Qualifications:

  • Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, CND and SCIP-IWF.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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