SAIC has a contingent job opportunity for a Tier 2 Operations Manager in Huntsville AL to support a Federal IT Program. The program must sustain the productivity of agency personnel by providing accurate, courteous, timely and effective IT organization, remote server management and network support services on a 24x7x365 basis.
The Tier 2 Operations Manager responsibilities can include:
- Oversee all system monitoring activities; reports to the Customer Service Manager
- Knowledge of ITIL process and Industry best practices
- Manages all network, server and equipment in support of Event Management
- Manages the day-to-day operations of the EOC Tier 2 teams
- Works with Deputy CSMs to proactively work incidents observed and Incident Manager in verifying the resolution of critical incidents
- Understands and functions within Service and Operation Level Agreements
- Interacts with management to facilitate timely problem resolution
- Knowledge in the use of and application of metrics to increase efficiency and solve issues
- Possesses excellent communication skills
This position is contingent upon contract award.
- Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience
- ITIL Foundations certification required
- Excellent communication skills.
- Experience supporting Service and Operation Level Agreements.
- Must possess a current Top Secret clearance and be eligible for Sensitive Compartmented Information (SCI)
- Must be US Citizen
- Prior work experience with DOJ in a Service Desk environment on a 24x7x365 basis
- ITIL Practitioner certification
SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.
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