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ServiceNow Engineer

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Job ID: 209168
Location: SPRINGFIELD, VA, United States
Date Posted: Jun 25, 2020
Category: Software
Subcategory: SW Systems Engr
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: Yes

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Job Description

Description

 

SAIC has an opening for a ServiceNow Engineer located in Springfield, VA. Make an impact on both business and technology operations while delivering ServiceNow features as our global federal customer expands platform usage. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global organization.


Responsibilities include:

  • Under broad direction provide development and administration of ServiceNow infrastructure

  • Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues

  • Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation

  • Analyze system processes and develop enhancements to improve user experience and general system usability

  • Analyze and validate data for successful migration between instances

  • Develop scripts on the ServiceNow platform to automate tasks and integrations

  • Collaborate with business and technology stakeholders, clearly understand their needs and communicate the team’s roadmap

  • Advanced problem solving and deal with a variety of options in complex situations

  • Draw upon the analysis of others and makes recommendations that have a direct impact

  • Develop design documentation for an enterprise deployment

  • Deploy test infrastructure in the customer’s test environment

  • Perform day to day support, administration and maintenance of the ServiceNow platform until transitioned

  • Monitor health, usage, and overall compliance of ServiceNow

  • Develop systems integrations and process automation

  • Perform installation and testing of ServiceNow updates and new releases

  • Develop clear and concise technical and process documentation

 

Qualifications

Required Education/Experience:

  • Validated completion of ServiceNow and/or BMC Remedy courses:

    • ServiceNow Fundamentals
    • Discovery Fundamentals
    • Service Mapping Fundamentals
    • SAIF Fundamentals
    • Platform Implementation
    • Experience working with Agile Project Teams

    • Applicant must be a U.S. citizen and be able to obtain a Secret security clearance.

       Desired Experience/Skills/Attributes:

    • ITIL Foundations

    • Certification in ITOM Administrator Cert

    • Certification in ITOM Implementer: Discovery/Event Management


     



    Overview

    SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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