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Help Desk Analyst

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Job ID: 209297
Location: STERLING, VA, United States
Date Posted: Jun 22, 2020
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Public Trust
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No

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Job Description

Description

We are currently seeking a motivated, career and customer oriented Operations and Maintenance HelpDesk Analyst to join our team in Sterling, VA to begin an exciting and challenging career with SAIC.


Position Summary / Responsibilities: 

In this role you will: Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. 


Duties/Tasks and Responsibilities: 

Monitor and report on system data and alerts. Resolve system issues through remote access to the deployed systems. Provide on-call to support LBI/ITI applications in accordance with the terms of the contract. Responsible for managing trouble tickets and key issues related to the ongoing operations of the program. Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract. Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance

Qualifications

Position Requirements:

U.S. CITIZENSHIP 

Minimum Clearance Required – Customs and Border Protection Public Trust

REQUIRED Bachelor's degree and a minimum of 2 years of technical experience with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience. Familiarity with network infrastructure CBP BI Clearance is a must and is required upfront. Help Desk may be required to switch operations to 24/7 coverage could require shift work. Will discuss during interview. Self-directed, highly motivated and have strong problem solving * trouble-shooting skills. Strong communication skills, both verbal & written, with particular emphasis on the understanding and effectively communicating with external customer's technical issues. Interaction with project managers, deployment team, and other team members on resolving issues.



Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC. EOE AA M/F/Vet/Disability

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